Case Manager

Your new companyOur client is a luxury car manufacturer based in Theale; the company upholds their values through great customer service. Your new role

• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions.
• To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with products.
• To build up and continuously update individual specialist knowledge in relation to the products, strategy and relevant regulatory compliance.
• To build relationships with Centres and involve them in all matters relating to their customers.
• To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced.
• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions.

What you'll need to succeed

• Great customer service.
• Ability to work under pressure.
• The ability to deal with several tasks at the same time.

What you'll get in return

• Great office environment and working with a great team.
• Working for an internationally recognised brand.
• Extensive training and support.
• Paying up to £27,000 per annum with room for career progression. Salary can increase to £29,000 after probation.

What you need to do now. If you're interested in this role, forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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