Case Services Officer Level 2

An exciting job opportunity in Canterbury within customer service administration and housing!

Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?

We are looking for a Case Services Officer to work on our Housing Need Register, processing applications for social housing.

We’re doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we’d like to hear from you.

This job opportunity allows your work location to be flexible within the commute of Canterbury for some onsite meetings.

What’s in it for you?

• A salary of £27,882 pro rata
• Annual pay reviews each April with the cost of living in mind.
• Flexible, hybrid working - we understand the importance of a good work-life balance.
• Generous annual leave entitlement, starting at 23 days PLUS 3 additional days over the Christmas period whilst the Council offices are closed. There is also the option to buy additional annual leave. Pro rata for part time.
• We do not work on Bank Holidays.
• A fantastic local government pension scheme.
• We’ll support and encourage your career by providing excellent opportunities for training and development.
• Employee perks, including multiple retailer and lifestyle discounts to tackle the cost of living and help you enjoy your free time.
• Free use of Canterbury’s Park and Ride for an easier commute.

If you join our team of Case Services Officers, you will:

• Be supported by a wider team all pulling together to deliver services,
• Have autonomy to plan and deliver your own workload,
• Be supported to develop your skills and experience across a range of council services and
• Derive satisfaction from making a difference to people’s lives every day.

About this Case Services Officer / Customer Service Administrator job in Canterbury:

The team provides back office support and processing for a variety of services the council manages. The vacancy we have available is within the Housing Needs Register area of work.

Here’s what you’ll get up to:

• You’ll be processing applications and documentation for social housing, reviewing all information and making decisions on applications.
• Following this, you will update system records, draft written replies and send letters.
• You will handle customer queries, providing a quick turn around to these inquiries as part of a team that supports each other.
• On a case management basis, you will act as a point of contact for the customer to enhance the customer journey and customer experience.
• To provide customers without IT access equal opportunity, you will offer an appointment system to complete the online form over the telephone.
• With customer’s needs in mind, you will signpost /make referrals for customers to other help and support available to them.

Working pattern:

• Part-time, 18.5 hours per week.
• Tuesday, Wednesday & Thursday, excluding Bank Holidays.
• Additional time off over the Christmas period.

About you, the successful Case Services Officer:

This job opportunity would suit:

• Those who would like to start a career in customer service administration, or have some experience as a customer service administrator or
• Those with some experience in delivering or supporting the delivery of council services.

We’re looking for someone with the following skills:

• You will be confident in speaking to customers face-to-face, by email and over the telephone.
• Attention to detail is vital in maintaining accurate and up to date records along with the ability to follow policy and process.
• Able and willing to work within a team, remaining committed to achieving a shared goal together.

A standard level DBS check is required for this role.

So, if this Case Services Officer job vacancy looks right for you, please apply today! To find out more about what it’s like to work at Canterbury City Council, or questions about the job vacancy itself, please contact Anna Dale by email to anna.dale@canterbury.gov.uk.

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