Office Manager

We are looking for an ambitious and energetic Office Manager to help us expand our clientele. You will be at the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients. We are primarily engaged in providing services like assisting individuals or groups in planning, organizing, and booking various aspects of their travel arrangements.

We act as intermediaries between travellers and travel suppliers, such as airlines, hotels, car rental companies, and tour operators. We are the sub-agents of the main agent of IATA based in the UK. We operate in the travel industry and act as a sub-agent of the main agent who is working under the IATA regulations. We leverage to provide personalized recommendations and advice to our clients. We also handle tasks such as booking flights, accommodations, ground transportation, and excursions, ensuring that all the necessary arrangements are made smoothly. We can also provide valuable insights on travel insurance, and local customs, helping travellers make informed decisions and avoid potential pitfalls.

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As a Office Manager, the employee will need to:

• Managing employee schedules and potential conflicts
• Taking inventory of office supplies and order more if needed
• Helping establish and maintain office procedures
• Assisting senior management team when needed
• Dealing with staff recruitment
• Attending seminars and training
• Set sales targets and monitor staff performance
• Organise staff rotas
• Work with tour operators to buy travel packages
• Control budgets
• Coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins.
• Helps in new product launch and finding new distributor for the company for business expansion.
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Have a good understanding of the businesses' products or services and be able to advise others about them
• Work strategically - carrying out necessary planning in order to implement operational changes
• Seek ways of improving the way the business operates
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Build long-term relationships with new and existing customers
• Keep records of sales contracts ensuring adherence to law-established rules and guidelines
• Provide trustworthy feedback and after-sales support

Skills required:

The employee will need to have:

• Ambition and a desire to succeed
• Tenacity and drive to seek new business and meet or exceed targets
• Good communication skills
• Customer service skills
• The ability to work well with others
• Diplomacy and tact
• Innovation and energy
• Commitment to people management
• Team building
• Goal-oriented
• Problem-solving
• Ability to lead and motivate a team
• A genuine interest in travel
• An awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.
• Interpersonal skills for building and developing relationships with clients
• Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills
• Decision-making skills
• Project management and organisational skills
• Team working skills and a collaborative approach to work
• The ability to motivate yourself and set your own goals
• The ability to multitask and prioritise your workload and think strategically
• The ability to analyse sales figures and write reports
• Initiative and the confidence to start things from scratch
• IT skills and knowledge of necessary software applications including Microsoft word, Excel, Power Point and other statistical analysis software
• Proficiency in English

Job Types: Full-time, Permanent

Pay: £39,000.00-£41,000.00 per year

Benefits:

• Gym membership
• Sick pay
• UK visa sponsorship
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Maidstone, ME15 6LE