Casework Coordinator (Part-Time, 22.5 Hours)

Town and Country has an exciting part-time, permanent opportunity for an organised, motivated Casework Coordinator with excellent administration and customer service skills.

The role will be based within a friendly team in the scenic Chatham Historic Dockyards with some home working. You will be offered a competitive salary of £16,064.36 per annum (22.5 hours)

As a Casework Coordinator you will fully coordinate the delivery of Disabled Facilities Grants and other home adaptations that promote independent living. This administrative role supports our customers throughout the grant and adaptation process, from initial contact to completion, and is the first point of contact for all parties involved. You will be highly organised, with an eye for detail you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying client base.

Salary: £16,064 (22.5 hours)

Contract: Permanent

Probation Period: 6 Months

Notice Period: 1 Month

Who are we?

Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working.

Why Choose Us

Contributory pension scheme 4% to 10% matched contributions

Hybrid working

Free onsite car parking

Life assurance of 4x annual salary (Terms and Conditions apply)

30 days annual leave in addition to bank holidays

Two volunteer days per year

Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

Extensive annual Staff Wellbeing programme

Enhanced maternity, paternity, and shared parental leave provision

Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)

Annual flu vaccinations

Access to an extensive range of corporate discounts on shopping, travel & days out

Social events, including lunchtime walking, rounders, festive Fridays

Travel loan

Role Specific Responsibilities

• Forming part of a casework administration team your role will be to work alongside visiting caseworkers and surveyors providing a full administrative role. You will be responsible for and integral to, the whole grant, loan or private works process and will assume full responsibility for the entire back office function attached to casework.
• Maintain administrative of client files as required by the service and to enable the preparation of reports and statistics.
• Accurately input client data onto a database in a timely manner and ensuring compliance with the service specification, commissioner requirements and key performance indicators.
• To ensure the notes about the clients are factual and free from personal opinions.
• To deal with all enquiries in a way which promotes the service.
• To act as the central liaison/keyworker for clients who are within the grant or loan process.
• To liaise with external bodies, attend case review and update meetings as required.
• To assist with processing invoices, and undertake any other financial responsibilities as required by the role.
• Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Town & Country Housing policy.
• Participate in team meetings.

Key Skills & Competencies

• Experience in working in a customer service environment
• Experience of the needs of older, disabled, and vulnerable people who wish to maintain independent living (desirable).
• Up to date knowledge of welfare benefits for the designated client groups (desirable).
• Knowledge of housing and or support services (desirable).
• Knowledge of up to date grants and loans available for clients (desirable).
• Experience of monitoring and updating budgets (desirable).
• Ability to work under pressure and prioritise effectively.
• Ability to work to agreed action plans and objectives to consistently meet targets and deadlines.
• Ability to react and adapt to changing circumstances and priorities.
• Effective organisational and time management skills.
• Excellent verbal and written communication skills
• Ability to communicate effectively with customers, staff, stakeholders in plain, easy to understand English, both in writing and verbally.
• Flexible and problem-solving abilities essential.
• Able to work at pace.
• Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.
• Fully understands relationships between work processes, the organisation, and their impact on work; uses this knowledge in own area to improve work processes.
• Self-reliant and able to work on own initiative with minimal supervision as well as part of a team.

Behaviours

A willingness to work in a flexible manner as the service requires it

Empathy and understanding of the customer group we work with and support.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

21/05/2024

Interview Date:

28/05/2024