Casework Coordinator

Our client has an exciting full-time, permanent opportunity for an organised, motivated Casework Coordinator with excellent administration and customer service skills to join their Home Improvement & Support Team.

The role will be based within a friendly team in the scenic Chatham Historic Dockyard with hybrid working available. You will be offered a competitive salary of £24,027 per annum.

The Role:

As a Casework Coordinator you will fully coordinate the delivery of Disabled Facilities Grants and other home adaptations that promote independent living. This administrative role supports customers throughout the grant and adaptation process, from initial contact to completion, and is the first point of contact for all parties involved.

You will be highly organised, with an eye for detail. You will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our client's varying client base.

Why choose our client?

By choosing them you will enjoy a variety of employee benefits including:?

Contributory pension scheme 4% to 10% matched contributions?

Hybrid working ?

Free onsite car parking?

Life assurance of 4x annual salary (Terms and Conditions apply)?

30 days annual leave in addition to bank holidays?

Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)?

Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses?

Extensive annual Staff Wellbeing programme?

Enhanced maternity, paternity, and shared parental leave provision?

Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc)? ?

2 x volunteer days a year

Key Activities: ?

Forming part of a casework administration team your role will be to work alongside visiting caseworkers and surveyors providing a full administrative role. You will be responsible for and integral to, the whole grant, loan or private works process and will assume full responsibility for the entire back-office function attached to casework.??

Maintain administration of client files as required by the service and to enable the preparation of reports and statistics. ??

Accurately input client data onto a database in a timely manner and ensuring compliance with the service specification, commissioner requirements and key performance indicators. ??

To ensure the notes about the clients are factual and free from personal opinions. ??

To deal with all enquiries in a way which promotes the service. ??

To act as the central liaison/keyworker for clients who are within the grant or loan process. ??

To liaise with external bodies, attend case review and update meetings as required. ??

To assist with processing invoices, and undertake any other financial responsibilities as required by the role. ??

Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with our client's housing policy. ??

Participate in team meetings.??

General:?

To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. ??

Recognise, respect and promote the different roles and diversity of the individuals within the business. ??

To actively contribute towards key performance indicators and professional standards. ??

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process.?This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. ??

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. ??

To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. ??

Knowledge and experience:??

Experience in working in a customer service environment. ??

Behaviours and skills:??

Ability to work under pressure and prioritise effectively. ??

Ability to work to agreed action plans and objectives to consistently meet targets and deadlines. ??

Ability to react and adapt to changing circumstances and priorities.?

Effective organisational and time management skills. ??

Other:??

A willingness to work in a flexible manner as the service requires it.??

Empathy and understanding of the customer group you work with and support. ?

?Equal Opportunities statement

Our client is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.?

They aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join their organisation.

They are recognised as a 'Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.?

Please complete the online application form by clicking the Apply button below. They reserve the right to bring the closing date forward, so they strongly encourage early applications.

Closing Date: 28th January 2024