Address
Form of work
SalaryJob description
VANRATH are delighted to be supporting a leading Public Sector employer who is actively recruiting for a Casework Officer to join their team on an initial interim basis.
What’s in it for you?
- Salary - £26,569
- 37 hours
- Excellent working environment
- Hybrid working pattern
About your next employer
The Casework Officer role is to undertake initial assessments of complaints received by the organisation. You will provide advice and assistance to the service users, will signpost where appropriate and will provide additional administrative assistance as required.
About you
- Educated to A level standard or equivalent
- Two years’ relevant experience in an administrative role in a busy customer service environment
- Previous experience using a case handling system and understanding of maintaining them
- Previous experience preparing draft reports
- Ability to work as part of a team
What you’ll do
- Undertake an initial assessment of each case received within target timeframes
- Review and assess complex information
- Request and obtain material required for investigative purposes
- Undertake interviews with service users who call into the office for advice
- Provide ongoing administrative support to Investigating Officers
To apply today contact Ethan Boylan in the strictest confidence.
Recent Feedback from our candidates:
‘’I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction.’’
‘’VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!’’
‘’Had a brilliant experience with Vanrath, after having used many other recruiters in the past VANRATH really listened to what type of role I wanted and made the whole process very smooth and easy!’’
