AddressIn this role, you are accountable for: Ensuring all casework is carried out in accordance with Governance frameworks, policies and procedures ensuring that accurate and timely records of activities are maintained. Self-managing and planning your own workloads to ensure optimally effective outputs. Collating and interpreting data obtained from records, other business areas and stakeholders. Identify contractors or activities for each review exercise as part of a defined sampling process.
Understanding and interpreting regulations and guidance and analysing data to enable well informed evidence based decisions to be made, referring exceptional risks and issues to your Lead Team Manager. Producing reports on casework and associated activity including recommendations for further action in preparation for review meetings. Liaising with relevant internal and external stakeholders to discuss claims. Communicates effectively in writing and on the telephone with internal/external stakeholders, resolving queries and answering enquiries to provide an excellent level of customer service.
Where necessary, conducts research/obtains information to resolve queries. Accurately collect and collate, analyse and report information in a timely manner. Contacting external stakeholders to discuss report content, potentially dealing with confrontational situations with a professional and productive approach. Contributing towards the preparation of accurate and valid workload plans.
Contributing to the ongoing review and development of all operations, ad hoc audits and other quality assurance activities as required. Ensuring your objectives are developed and owned that, in turn, fully support the service objectives. Be accountable for your performance and development. Agree realistic targets, monitor and evaluate your achievement, with timely constructive feedback.
Make effective and timely use of all relevant HR policies to support performance management and implement policies in accordance with the values and capabilities promoted by the organisation.
