Address
Form of work
SalaryAIM OF ROLE: The aim of the language programme caseworker is to ensure students on the language programme are being well supported towards their goal of passing a language exam or reaching a high level of English. You will facilitate this by enrolling them in school, in online courses or with a tutor whichever best meets their needs. You will maintain a good relationship with the students, schools and tutors through regular communication. You will offer advice and support on the student's next steps once the language programme has been completed.
KEY RESPONSIBILITIES:
- Casework; directly working with clients to ensure they are eligible for the programme and are on the correct pathway
- Casework; ensuring your clients are well supported and signposting to support services where required
- Providing programme guidance & educational/careers advice
- Maintaining strong relationships with partner schools and reaching out to new schools to establish partnerships
- Enrolling students at partner schools and monitoring their progress
- Working towards ensuring all available school spaces are filled
- Matching volunteer tutors with suitable students ensuring all available tutors are utilised
- Processing payments for students when required
- Ensuring that all information is recorded accurately and that databases remain up to date
- Representing RefuAid at sector related events whenever required
SKILLS, EXPERIENCE & ATTRIBUTES:
- Good administrative and time management skills
- Highly organised, diligent with good attention to detail
- Able to work in a fast-paced environment
- Excellent numeracy and communication skills on the telephone, in writing and in person
- Good IT skills; specifically, Microsoft Office but additional software programs would be an advantage
- Familiarity with Salesforce CRM software is highly desirable
- A commitment to understanding the sensitive nature of our work and communication of our work and values
- Interest in the importance of long-term solutions in refugee-hosting communities, specifically in breaking down the language barrier
- Enthusiastic and positive attitude; flexible and adaptable
- Collaborative team player who will get involved in whatever needs to be done to achieve the aims of RefuAid
