Cashier Floater - (Portuguese or Spanish speaker)

When you work at SmallWorld Financial Services, you help millions of people to support friends and family. If you’re looking for a company with global presence and a rewarding purpose, look no further.

Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller we make the world for our customers. Borders shouldn’t mean barriers.

SmallWorld is one of the largest money transfer companies in the world. We have a network of over 360,000 pick-up locations, a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.

The best part? Our employees are as diverse as our customer base. By joining Small World, you will have the tools to learn, grow and develop in a multicultural environment.

Passionate about working for a global company that celebrates and encourages differences? Looking to empower people and make a difference?

Then join us.

Let’s make this big world into SmallWorld.

Purpose of role:

As a Branch Cashier, you work as a part of the team to provide a professional customer service experience to all our customers, ensuring that you understand the process of sending money to different countries and support your team and customers on a daily basis.

The job holder will be required to cover shifts in the absence of other branch cashiers.

The successful applicant may be required to cover another branch, where practical, following a line manager request or as necessitated by the needs of the business.

Role details:

• Ensure all customers are served in a competent, efficient, and friendly manner.
• Provide information to customers regarding available promotions, policies and procedures related to transactions.
• Support the Team leader and Senior Cashier to promote the branch in your local area.
• Support all customers to send money to different countries.
• Buying and selling foreign currencies.
• Perform KYC, checking customer documents and uploading on the company’s operating system (Omnex).
• Providing customer support as well as sorting out problems.
• Scan and upload receipts in Omnex.
• Follow all the company’s money transfer procedures.
• Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct, making sure enough change will be available.
• At the end of the day balance the tills.
• Complete the cashier payslip daily.
• Complete the branch payslip when required.
• On specific occasions follow the line manager’s instructions to run the Branch.
• Other ad hoc duties as directed by your line manager, country manager or the other UK senior manager.

Essential work skills:

• Fluent in English and either Spanish or Portuguese;
• Have excellent communication skills both written and verbal;
• At least 1 year of money handling experience;
• Be able to work independently as well as part of a team;
• Work calmly under pressure;
• Good in numeracy and computer Skills
• Being attentive and patient;
• Flexible;
• Act professionally;
• Have good time management skill;
• Knowledge of the product;
• Willingness to learn.

This role requires full schedule availability, including weekends. 40 hours/week with 2 days off, rota is provided two weeks in advance. There is a travel allowance for zones 1-3 due to the nature of the role and the necessary travel.

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