Casual Housing Duty Officer

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
The Home Environment Assessment and Response Team (HEART) is a formal partnership across five local authorities and the county council. Nuneaton and Bedworth Borough Council is proud to be the hosting authority for this service which brings together the provision of housing adaptations, improvements and minor adaptations for ourselves and partner authorities.
HEART is a service comprising of Occupational Therapists and Housing Assessment Officers who complete assessments with Warwickshire residents in their own homes. They offer solutions including provision of equipment, minor adaptations, and applications for Disabled Facilities Grants (DFG) for major adaptations.
HEART is committed to continue to improve the services provided to customers and focuses on delivering the right solution at the right time. HEARTs overall aim is to ensure that people are able to maintain an independent life and ensure their home environment is adapted appropriately, is safe, and warm.
We are now recruiting casual Housing Duty officers to operate a customer duty telephone screening facility which provides a first response to assess the client’s needs in order to provide the advice and assistance necessary for customers to pursue their chosen housing options and where appropriate help maintain their independence in their chosen home for the foreseeable future or to improve or protect the property. The positions will be located with HEART North at Nuneaton Town Hall, and the role is office based. The role will require flexibility to meet the needs of the service.
For further information, please contact Warner Mitcham on warner.mitcham@nuneatonandbedworth.gov.uk or 02476376221.
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. Please note that all applications must be received on an online application form. Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

Supporting documents
Casual Housing Duty Officer (HEART) JD December 2019 (002).docx
Values - one page overview.docx