Casual Operations Administrator

Flexible hours Casual Location: Birmingham Campus  The Institute of Inner-City Learning is seeking to appoint an Operations Administrator at its Birmingham Campus. THE ROLE The post is concerned with the delivery of a front-facing support service and behind-the-scenes administrative support, playing an integral role in delivering an excellent customer and administrative service. The post holder will be expected to work effectively and pro-actively without constant supervision. An essential part of the role will be to support the Campus in its front of house and administrative needs. In order to deliver an effective customer-focused service, flexibility in terms of work, and team support will be vital.  The post holder will need to be focused on delivering high quality standards in service and will be expected to have sound knowledge of processes and procedures relating to the Campus’ administration as well as a good working knowledge of the broader aims and objectives of the UWTSD.  Flexibility to support any areas of the Birmingham Campus, currently located in Sparkhill and Quay Place, or the wider University in order to deliver an efficient customer focused service will be a crucial part of the role. Main duties will include: Maintaining effective and professional communication channels Providing and maintaining an effective reception and/or helpdesk service for all clients Providing and maintaining an effective switchboard operation at all times Being responsible for maintaining operational documentation accurately Undertaking Event, Conference and Room Booking administration and support, including the issuing of function sheets Arranging, servicing and supporting internal and external meetings including coordination of information and diaries Meeting and greeting contractors and internal and external customers for day-to-day business and functions Processing incoming and outgoing mail / deliveries Providing administrative support, car parking availability and general site information Being responsible for sending mail shots and other marketing materials as required Providing support as required for the finance function such as purchase orders, processing / matching supplier invoices, raising internal / external invoices, quotations for approval by nominated individuals and analysing figures Setting up forms for seeking feedback and administration of feedback from conference attendees, students, staff etc. Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria. REQUIREMENTS You should have: Good level of general education Previous experience in providing high quality administrative support Evidence of providing high quality customer service Ability to demonstrate effective organisational skills Good interpersonal and communication skills with the ability to communicate effectively at all levels Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement. Closing date: 26th March 2024, at 11:59pm