We are CH&CO, we’re proud to take a more thoughtful, mindful approach to the food experiences we source, prepare and present. We are recruiting for a Support to work at Operations Venues.

Front of House

• Manage the RSA Reception duties in an open and robust manner
• Welcome visitors by greeting, assisting, and directing them appropriately
• Understand the programmes of work with the RSA to be able to share this knowledge with fellows and visitors
• Monitor the general email address directing emails and telephone enquiries to the appropriate team
• Represent the business with your appearance reflective of the agreed uniform guidelines
• Liaise with the Fellowship team attending meetings as required to enable an efficient communication with fellows. Being aware of the RSA offer to Fellows and their importance to RSA
• Working with Fellowship Services, support Fellows and non-Fellows, getting in touch with
• Fellowship Services by telephone, email or by post, resolving a wide range of enquiries and complaints
• Work collaboratively with other teams to support with team administration in an open and collaborative ‘One RSA’ approach
• Ensure all visitors are assisted in a timely manner
• Know how to read the booking system and be aware of each event and their requirements
• Be the central hub for communication between the Facilities team and our Venue partner to deliver the best service to our clients and visitors and achieve the most efficient results
• Support the continuity amongst all front of house colleagues by documenting and communicating actions, irregularities, and continuing needs
• Use the telephone system answering it as set out in pre-agreed standards
• Keep a safe and clean reception area by complying with procedures, rules, and regulations
• Cloak room cover
• Maintain a record of all collections and deliveries, items left by clients and ensure they are dealt with accordingly
• Responsible for booking couriers sourcing the best price for the required task
• Take ownership of all signs being displayed around the house, following the brand guidelines
• Learn and understand the various income resources the charity has such as the Fellowship and the hospitality areas of the RSA
• Assist with adhoc duties when required
• Assist with light weight duties in the absence of FoH Assistant in order to ensure smooth running of events
• Being able to provide house tours for visitors
• Keep public areas tidy and clean at all times, performing house walks

What's in it for you?

Working with CH&CO has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance