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Form of work
SalaryJob Introduction
As a Central Operations Manager, you will support Retail teams to establish more consistent and efficient ways of working across all 4 stores. You will combine your extensive knowledge of Retail Operations to identify areas of opportunity and risk. Keeping the customer first and foremost you will offer solutions and updated guidelines through innovative thinking and techniques. You will liaise with any project that impacts Retail Operations supporting and consulting with them from design to implementation.
As a Central Operations Manager you will:
Understand and continuously seek improvements to current ways of working and understand the impacts of all projects and changes on the store operation
Challenge the way that things are done both in current and future state to ensure that we are efficient and relevant
Keep the customer at the forefront of every decision, encouraging and developing a focus on high performance and continuous improvement
Ensure that 'lessons learned' from previous projects and events are taken account of when formulating future approaches and plans
Proactively seek input from team members and customer feedback to uncover new simplified ways of working
Lead and inspire Retail teams across all 4 stores to drive innovation and performance being positive ambassadors for change
Have an ability to communicate technical information in a clear and concise manner to non-technical stakeholders
Have confidence and resilience, with an ability to influence colleagues at peer level as well as at more senior level
A bit about you:
Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary
A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels
Commercially astute. You have a successful track record in the achievement of targets and objectives, with an ability to stay ahead of competitors and deliver excellence.
Focused and self-motivated. You are continually striving for excellence with the ability to develop and implement strategic plans while considering the bigger picture
Exceptional problem-solving skills with an ability to break down issues and solve them via sound analytical thinking
An ability to communicate effectively both verbally and in writing with a wide range of stakeholders
Exceptional numerical and system skills including; MS 365 (Excel & PowerPoint at an advanced level)
Able to demonstrate an in depth understanding of all aspects of Retail Operations and ideally Project/Program management
All over the numbers. You are comfortable and able to provide reports and analysis of financial position and forecast
Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance
An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
Selfridges
