Address
SalaryStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.
Role Purpose:
To manage the Underwriting Operations, Business Operations and 3rd Party Governance teams, providing operational management and support across London and European offices.
Roles and Responsibilities:
- Manage the Underwriting Operations, Business Operations and 3rd Party Governance teams ensuring continuous improvement of operational activities across the business whilst meeting all deliverables.
- Lead the Underwriting Operations Team Leaders to provide oversight support, ensure SLAs are constantly met, assist with reporting requirements and be key point of contact for key stakeholders.
- Work with key stakeholders to ensure central operational services meet the standards required, are effective and efficient, and develop the function to continually meet the requirements of the business.
- Be responsible for Lloyd’s and Company markets Terrorism and Part VII regulatory returns ensuring submission data is complete and accurate.
- Support delivery of operational resilience and provide support in outsourcing and third party management.
- Demonstrate, and drive forward, operational excellence across the business through business-wide initiatives and projects.
- Lead the period close process working closely with Underwriting, IT, Claims and Finance teams to ensure all business is entered in to Eclipse, unmatched closings addressed, etc. in order to close the month.
- Lead the coordination and update of all operational guidelines and manuals, liaising closely with all key stakeholders. Provide oversight of business-wide policies and procedures.
- Work closely with the operations management team to deliver operational excellence across Starr.
- Work with the Starr Europe management team with respect to operational matters and provide operational support across all European offices.
- Assist in the management of outsourced relationships, such as Xchanging Insurance Services (XIS), for the processing of insurance data messages. This will include liaising with XIS and becoming the key contact point for underwriting teams to address queries and issues with processing.
- Lead, and assist, with London Market developments including the tracking, and submission, of PPL data, Whitespace, and Lloyd’s Blueprint II workstreams.
- Lead system implementations/upgrades and change projects across the London & European business including review, design and implementation.
- Develop, and maintain, operational controls and reports across all offices to ensure that SLA and KPIs are constantly met across the business and appropriate feedback/escalations are communicated.
- Lead system training by identifying and training Company trainers and deliver the training including but, not limited to, updating and distributing user manuals.
- Support the Chief Operating Officer with Business Continuity Planning (BCP) and relevant best practices, coordinating the Everbridge communication to the Company and updating Everbridge for new joiners.
- Responsible for reviewing and analysing Management Information (MI) for the Operations function ensuring appropriate stakeholder reporting and corrective actions are implemented.
- Assist IT with Underwriting Applications (Eclipse, Salesforce, etc.) and change requests from the business.
- Be responsible for the management, training and development of direct reports.
- Be part of internal groups and committees and address operational concerns and assist with initiatives.
- Assist with ad-hoc operational matters for internal and external stakeholders.
- Commitment to maintaining and developing technical knowledge and understanding.
- Maintains positive and effective relationships with all business units, market contacts and regulators.
- Proactively seeks to address and remedy errors.
- Supports the management, implementation and review of operational best practices.
- Operates meaningfully and effectively in a matrix management environment, in particular with US based counter-parts and stakeholders.
Experience:
- Lloyd’s and London Market operations experience;
- Xchanging systems and processes;
- and Knowledge of various lines of business.
Skills:
- Avoids errors and ensures high standards of accuracy and data integrity;
- Analytical and problem solving;
- Numerate;
- Written and oral English skills;
- Professional writing and presentation skills;
- Contractual language / slips; and
- Underwriting processes, controls and systems.
Systems & IT:
- Eclipse and/or other underwriting systems;
- London market systems (Xchanging / Lloyd’s);
- US Systems (Salesforce, iVOS); and
- Microsoft Office: Excel, Word and Outlook.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
