Centre Administrator

Base Administrator - Spalding

Job type- Permanent, Full-time

Hours- 35 hours per week, Monday - Friday (+ 5 hours paid lunch)

Salary- £23,795 per annum

Location- Nacro Education Centre, Spalding

We are Nacro. We see your future, whatever the past.

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side. That’s why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

At our education centres, you won't just teach content, you'll change lives!

With 11 intimate community-based Education centres across England, we take an individualized approach to helping young people overcome challenges and realize their potential. Our small classes and flexible learning models meet students where they are. In addition, our collaborative team supports learners holistically while you focus on instruction and your development within Nacro. Moreover, with less emphasis on rigid scheduling and marking, you can find a healthy work-life balance.

To learn more about Nacro please click here

What do we offer?

• Pension Scheme.
• BHSF health cash plan which offers benefits on different levels of cover.
• Season Ticket loans - If you use public transport to commute to and from work.
• Reimbursement of eye tests - claim the cost of a sight test back from Nacro every two years.
• Learning and development - Nacro offers all staff the opportunity to develop within their role, and progress through the organisation, via different platforms, through the organisation.
• Supportive, experienced staff on site, to assist with training, development, and mentoring
• A solid, achievable, demonstrable career path

Please click here for the full list of Nacro's excellent benefits.

Who are we looking for?

We are in search of an Administrator to provide administrative support to our Education centre in Walsall. The base administrator will play a pivotal role in providing front of house service and administrative support to the Education and Skills Centre.

What will I be doing as a Base Administrator?

The main purpose of this role is to work closely with the Programme lead and ensure that administrative procedures are carried out in accordance with our Nacro’s requirements.

Duties and Responsibilities include (but are not limited to):

• Attending to visitors, learners, and callers both in person, over the phone or via email in a polite, friendly, and efficient manner.
• Managing messages and requests for action or forwarding the same to the appropriate staff.
• Ensure the timely, accurate completion and submission of Learner programme paperwork and maintain these records to meet funding compliance requirements including management of bursary applications and funding.
• Accurately maintain filing systems both hard copy and electronic, regularly updating, auditing, and archiving files, ensuring information is secure and managed confidentially.
• Undertaking regular training on new processes/systems and contributing to new processes when Nacro updates its procedures.

Please click here for the full job description.

Requirements for this role:

• Demonstrable experience as an administrator is essential.
• ICT skills - a working knowledge of Office 365 and the ability to adapt to different computer systems is essential.
• Level 2 English and maths is essential.
• An Enhanced with Barred Lists DBS check is essential.

We are looking for the following skills/attribute:

• Excellent organisational and planning skills - Organise work to meet targets and multiple deadlines effectively.
• Ability to work as part of the wider team.
• Communicating to a high standard at all levels, both verbally and in writing.
• Calm and objective when facing problems including dealing with challenging behaviour from learners.

What are the next steps?

Please click on the ‘Apply now’ button to apply online.

Apply now

Job Types: Full-time, Permanent

Salary: £23,795.00 per year

Benefits:

• Cycle to work scheme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person