Centre for Academic Development Receptionist/Administrator

The Centre for Academic Development at Oxford Brookes University is looking to recruit a reliable and highly motivated receptionist/administrative assistant to be an inclusive and sensitive first point of contact for students using the department’s services. This is a full time, fixed term maternity cover post for 11 months. In this role you will be: Communicating with students in person and via email and telephone in a sensitive and personalised way appropriate to their needs; making, changing and monitoring appointments with tutors. Managing a busy waiting list and backfilling appointments as quickly as possible. Developing a strong knowledge of the university in order to make appropriate referrals to other services and departments. Maintaining and developing relationships with other teams in order to work collaboratively in providing holistic support to students. Taking minutes of meetings. Accurately recording data in spreadsheets to enable effective monitoring and evaluation of our work. You should have: Experience of administration. Experience of using a range of IT applications including Word and Excel. Experience of working in a reception or other customer service environment. For a full list of the qualities required for this role please see the person specifications section of the job description. To apply, please submit a CV and personal statement in which you should provide evidence of how you meet all of the essential person specifications listed (you do not need to use the Excel spreadsheet to do this, but please ensure all of the essential specifications are addressed. Please note: Due to the nature of the work involved, this role will be based entirely on site at the Headington campus. You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (19.2% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (Brookes Nursery, Gym and sports facilities). Interviews are expected to take place on Thursday 27 June 2024.