Address
SalaryLocation: Stoke / Newbury / London (*Hybrid)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do
The Channel Implementation Specialist represents the Vodafone Business UK Sales area within Project Victoria and is responsible for ensuring that all impacts of the changes being delivered are assessed and understood, and readiness plans are created and implemented in partnership with Sales so that the change lands successfully into the Business Sales area, ensuring the best possible experience for customers and agents.
Project Victoria is a transformation programme which will migrate all mobile Business Customers from legacy billing platforms to the CCS platform.
The successful candidate will draw on their own subject matter knowledge of sales to inform the programme and will act as the conduit between Project Victoria and Sales. They will engage regularly with Sales stakeholders to enable strategic decisions and champion solutions for issues that impact the sales area.
- Represent Sales by feeding in operational requirements to Product owners to aid design, make recommendations based on the impacted Sales journeys and act as point of sign off for designs,
- Carry out impact assessments to determine change and readiness requirements for the Sales area resulting from Victoria
- Plan and manage operational readiness for Sales, including resource/volume forecasting, supporting L&D with training needs analysis and requirements and training approach and planning.
- Collaborate closely with service design and process specialists to ensure the documented sales journey and associated work instructions meet the needs of Sales
- Identify and manage risks, issues and dependencies, escalating for support where required
- Keep Sales stakeholders engaged and updated about Victoria, involving directly where required or consulting to enable key decisions
- Manage Victoria comms within sales, collaborating with programme and sales comms leads to determine approach, timing, audience, content etc…
Who you are
- Strong working knowledge of Sales processes and systems, preferably has customer facing or channel partner experience.
- Thorough and methodical approach to understanding the E2E customer journey & experience.
- Experience of conducting impact assessments and planning and managing operational readiness activities.
- Structured working approach and project management skills, able to manage project and business demands whilst proactively planning ahead with the bigger picture in mind.
- Excellent stakeholder management skills enabling cross-functional collaboration up to Senior level. Strong communication and presentation skills
- Adaptable and resilient, able to work effectively both independently and as part of a team.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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