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SalaryGraduate Chartered Manger Degree Apprentice
Starting salary GBP22,308
Marston Holdings Limited in partnership with Manchester Metropolitan University has a new and exciting opportunity for a GraduateChartered Manger Degree Apprentice to join their Contact Centre function on a full time, permanent basis.
Are you looking to be a future manager, making a difference, impacting on business growth, showing determination to succeed then we want to hear from you!
You will have the opportunity to WORK, EARN and LEARN!
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
The group currently has revenue of GBP270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.
The Position & Key Responsibilities
On our 4-year programme you will complete a series of placements within our contact centre and supporting functions, progressing at pace, and taking on more responsibility each year.
You will study for a BA (Hons) Business and Management and chartered status (CMI) at Manchester Metropolitan University. This will be delivered over a four-year period through blended learning, the programme combines real time management experience with online learning modules, lectures, and face to face tuition at Manchester Metropolitan University.
Year 1: Working on the front line in our telephony team, getting to know the detail of our business, before stepping up into a Team Leader role.
Year 2: As a new Team Leader under secondment, you will be learning about managing a team, how to recruit new team members, managing performance, productivity and engagement and monitoring quality and providing feedback and coaching.
Year 3: Having proven yourself under secondment your Team Leader role will be formalised, and you will spend time interacting with the wider business. This will include working closely with our Account Managers, Finance department and Bid writing teams.
Year 4: Moving on to the final stage as an Operations Manager you will be managing a group of Team Leaders, having responsibility for achieving monthly client service level agreements (SLAs) and key performance indicators (KPIs), formulating plans to anticipate and rectify any performance shortfalls, as well as proposing and implementing innovations to improve the efficiency and productivity of your teams.
Person specification
- GSCEs at Grade 4-9 / A -C including English and Maths or and 3 A Levels Grades A-C or equivalent BTEC MD or Min 104 UCAS points.
- You must be able to travel to Oldham / Helmshore and Manchester Metropolitan University on a regular basis.
- Agile approach to change and open to new ideas
- Flexible to meet business requirements.
- Excellent planning, time management and organisational skills
- Team player, both as a member and a leader
- Ability to remain focused and decisive when working to specified targets in a pressured environment.
- Ability to analyse KPIs to manage performance.
- Effective communication and organisational skills
- Good understanding and use of Microsoft Office Applications
What's in it for you?
- BA (Hons) Business Management and chartered status (CMI) Degree
- Starting salary of GBP22,308 with yearly pay increases based on performance.
- Office based within Oldham or Helmshore and Manchester Metropolitan University when applicable.
- Contract: Full time, 37.5 hours per week
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- 25 days annual leave
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
If this sounds like the job for you, please apply
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
