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Form of work
SalaryDepartment: Client Services
Contract type: Full time - Hybrid office and working from home
Contract hours: 37.5 hours per week (Monday to Friday)
Reports to: Client Services Director
Line reports: None
Salary: £29,000
About You:
The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising. You will be an experienced account executive or account manager working with outsourced business processes for a minimum of 2 years.
You will need to have strong organisation and communication skills, experience of managing workflows, and a high level of emotional intelligence. You’ll also need an eye for detail; be able to meet deadlines; have excellent written skills; and be a great communicator and able to form relationships with staff and clients. It’ll help if you’re technically savvy and able to keep on top of our clients’ needs.
The Role:
Return Fundraising was founded in 2015 with a clear mission: to bring together professional charity and agency fundraisers to improve the voice of telephone fundraising. We’ve been growing ever since: pioneering supporter-led fundraising with genuine conversations and long-term relationships.
Now, with new products gaining momentum and the business attracting new clients, we are again planning to expand our team, and are looking for the very best to jump aboard. The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising.
Main responsibilities:
Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person
Reporting to clients on the performance of their campaign and being a point of contact for clients during their campaigns
Liaising between the client, the client services director and the operations team
Work with your line manager to deliver client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known
Use our project management system to manage workflow, including schedules for your projects, keeping them updated and making sure everything is on track.
Support the management team with scoping, costing and estimating projects
Help grow the business by identifying new opportunities; speaking to potential clients, organising introduction meetings, and working with your line manager to research clients, develop ideas and prepare proposals
Administrative support to the team, including preparing minutes and agendas, campaign review documents and other administrative tasks
Skills and Experience
Essential:
At least 2 years’ experience of working as an account manager or executive
Ability to be organised and keep on top of deadlines
Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person
Ability to be flexible; respond positively to change
Work effectively under pressure and deal with conflicting priorities
Excellent communication skills
Experience of managing small projects
Self starter who takes responsibility for their own work and actions.
Provides evidence of effective IT skills
Attention to detail to enable production of high quality documentation such as minutes, agendas and proposals.
Desirable:
Educated to degree level
Experience of telephone handling, with a confident and friendly telephone manner
Basic understanding of fundraising and/or marketing
Demonstrable experience of negotiating with clients and colleagues about the details of campaigns
Clear understanding of data flow processes and how to manage CRM systems
Experience of professional charity fundraising
Measures of Success:
Campaign KPIs
Client feedback
Internal feedback
Key Relationships:
Client Services Director
Operations Manager
Data Manager
Fundraising Manager
Our Offer:
Annual salary of £29,000
Full time permanent contract of 37.5 hours per week Monday to Friday
Hybrid working with flexible working from home and office days
25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days
Laptop, plus home working equipment including chair, desk and monitor
Pension contribution of 3%
Perks scheme with discounts on major retailers
A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
An environment that champions growth of its employees
Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects
