Chief People Officer

Overview

ProblemShared is seeking an experienced Chief People Officer to join the Senior Leadership team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one.

As the Chief People Officer (CPO) at ProblemShared you will be responsible for leading and shaping our organisational People strategy and culture aligning to business goals. You will drive a performance culture alongside employee engagement, talent acquisition and development strategies as the company scales. Responsible for the People and Talent teams, you will work closely with the CEO and Senior Leadership to embed a culture of excellence, which is caring, effective, reflective, inclusive and innovative. You will lead the charge in creating an inclusive and supportive work environment where every team member feels valued, empowered, and inspired to deliver on our mission and vision. You will help drive productivity by marrying a creative and empathetic approach with analytics to ensure we create a culture of supportive leadership throughout the business.

Company Overview

ProblemShared is a key innovator in the rapidly expanding field of digital mind health.

We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.

We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.

At ProblemShared we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We embrace difference and individuality and are proud to be equal opportunity employer.

What the job involves

• Talent Acquisition: Lead the recruitment strategy to attract top talent in the field of mental healthcare and neurodevelopmental assessments, ensuring a diverse, inclusive and compliant workforce that reflects the communities we serve.
• Performance Management: Oversee performance management processes, providing guidance and support to managers in setting clear expectations, conducting performance evaluations, and addressing performance issues effectively and compassionately.
• Culture: Working closely with the brand team to develop a positive culture that aligns with ProblemShared's values and mission, fostering a sense of belonging, purpose, and collaboration among team members. Ensuring the employee experience is aligned with the client experience.
• Employee Engagement: Implement initiatives to enhance employee engagement, satisfaction, and retention, including regular feedback mechanisms, recognition programs, and opportunities for professional growth and development.
• Compensation and Incentive Plans: Develop and manage a comprehensive compensation strategy and incentive plan ensuring competitiveness within the industry and alignment with organizational goals. Work closely with finance and senior leadership to establish policies that support employee motivation and retention.
• Learning and Development: Implement learning and development programs to enhance the skills, knowledge, development and capabilities of our team members, fostering a culture of continuous learning and growth.
• Diversity, Equity, and Inclusion (DEI): Create a strategy and champion diversity, equity, and inclusion initiatives within the organisation, promoting a culture of respect, acceptance, and belonging for individuals from all backgrounds.
• Employee Well-being: Collaborate with cross-functional teams to develop and implement strategies to support employee well-being, including mental health resources, wellness programs, and work-life balance initiatives.
• HR Strategy and Compliance: Partner with senior leadership to develop and execute HR strategies that support ProblemShared's business objectives while ensuring compliance with relevant employment laws and regulations.
• Governance: Work alongside the governance team to ensure we deliver our standards of quality and clinical excellence throughout all aspects of the employee journey
• Change management: Telehealth is a rapidly evolving field. The CPO needs to be adept at managing change, whether it’s implementing new technologies, adapting to regulatory change or scaling the workforce.
• Data Analysis: Utilising data analytics to inform decisions, such as workforce planning, performance evaluation, and identifying trends in employee satisfaction and engagement.
• Conflict Resolution: Ability to effectively resolve conflicts and address employee grievances in a fair and timely manner, promoting a harmonious work environment.

Requirements

• CIPD Qualified and experience in people management.
• 10+ years of experience in human resources, with at least 5 years in a leadership role within the healthcare or mental health industry.
• In-depth knowledge of HR best practices, talent management, and organisational development.
• Proven track record of developing and implementing successful people strategies in a fast-paced, high growth environment.
• Knowledge of remote working engagement strategies and cultural support
• Awareness of neurodiversity best practice and support within the workforce
• Proven experience in developing successful healthcare recruitment strategies and market research
• You will be a strategic thinker with a strong understanding of UK employment law and a proven track record of building and scaling high-performing teams to mid sized companies of around 500 people.
• Strategic thinker with the ability to translate business goals into people initiatives.
• Ability to build and maintain effective working relationships at all levels of the organisation.
• Exceptional communication, interpersonal, and leadership skills, with the ability to inspire and motivate others.
• You will be required to have a basic DBS as part of compliance for this role