Child In Care Administrator

To provide administrative support to the Wiltshire Children in Care Team and to maintain the electronic child health information system.

Duties will include administration of the Children in Care pathway, liaising with the Local Authority and other professionals/agencies. always Working with utmost confidentiality
Package DescriptionYou will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

£20,500 pro rata and access to our group pension
Laptop enabling fantastic flexible working patterns that can help you lead a perfect work/life balance
MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
Access to Reward Gateway - our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Leisure Vouchers 
We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
25 days holiday plus Bank Holidays.
Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
Working in an environment focused on the highest clinical and quality standards with 100% of our rated services considered overall good or outstanding by the Care Quality Commission.

Main ResponsibilitiesThis list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: -

To provide administrative support to the Children in Care Team.
To process Initial Health Assessments and Review Health Assessments within the specified timeframes.
To administer the pathway for Asylum seekers and arrange interpreter services where necessary.
To administer the Adoptive Children’s pathway and process data within timeframes.
To administer the Service Level Agreement process and track progression.
To update the clinical database and track progression.
To receive all Early Health Common Assessment Framework (CAF) documentation, perform initial quality checks and record on the child health system prior to submitting to Wiltshire Council CAF Co-ordination Team as per local procedures.
To ensure confidentiality is always maintained, as dealing with sensitive information.
To ensure data entry of a high standard takes place across all work tasks to allow for accurate organisational and statutory reporting on a monthly, quarterly, and annual basis and any child health system anomalies are escalated to the Team Leader as a priority.
To raise Purchase Orders for goods requested, using the in-house system, and receipting goods received.
To support the change or development of any new or additional Children in Care processes.
To liaise and communicate with associated healthcare professionals and other agencies across the County to provide consistent and efficient communication in a professional and timely manner.
To manage own workload effectively without constant supervision and to undertake tasks as delegated.
To manage maintain up-to-date knowledge required to carry out the role and to undertake statutory and mandatory and other training as may be identified.
This list of duties is not exhaustive and may include other duties.

The Ideal CandidateEssential

NVQ Level 3 in Administration or equivalent knowledge and experience.
GSCE English and Math Grade C or above (or equivalent).
Significant experience or working in NHS or Social Care administration.
Significant experience and a high quality in performing data entry tasks on a client/patient database.
Demonstrable effective maintenance of electronic filing systems.
Practical experience working with Data Protection and Caldicott principle.
Competency in use of Microsoft Office, use of Word and Outlook for confidential communications.
Ability to follow procedures across all areas of child health service provision.
A high standard of written and oral communication skills requiring tact, diplomacy, accuracy, and attention to detail.
The ability to prioritise and plan own workload against immediate and medium-term priorities.
The ability to manage conflicting priorities and to escalate any work pressures to line manager.
The ability to escalate concerns in an appropriate and timely manner to the relevant senior staff member.
Able to use own initiative and involve others as necessary to ensure quality of service maintained.
The ability to work efficiently and effectively under pressure without constant supervision.
To appreciate patient centred care.
Ability to communicate with multi-disciplinary professionals and staff incorporating diplomacy and absolute discretion.
To be an effective and supportive team player
Ability to manage potentially distressing information.

Desirable

Recent practical experience working within a busy administration environment.
Familiarity with Local Authority processes.
The ability to pro-actively contribute to procedure reviews

About The CompanyWe change lives by transforming health and care.  

Established in 2006 by our Chief Executive Dr Vivienne McVey and like-minded colleagues, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. 

From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. 

We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications. 

As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all. 

HCRG Care Group is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services. 

HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Care Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy.