Church And Supporter Care Officer

Title: Support Line Officer

Salary: £11,970 - £12,866.88 per annum

Hours: 21 hours per week

Contract: Permanent

Based: Bocam Park / Hybrid

Closing date: 15th March 2024

Interview date: 20th March 2024

The Marie Curie Information and Support Service plays a crucial role in providing assistance to individuals impacted by terminal illness throughout the UK. We are currently seeking an additional Support Line Officer to join our team and offer much-needed support to those facing challenging circumstances.

As a pivotal member of our team, you will provide personalised support by offering a compassionate ear, sharing relevant information, and guiding individuals to appropriate resources. While our Support Line Officers are not counsellors and do not possess medical training, they are dedicated to delivering a professional service and providing reassurance during difficult times.

Marie Curie Benefits Package:

• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (T & C's apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance - for all employees
• Eye care- (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you:

• Annual leave allowance
• England and Wales = 25 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Continuous Professional development - (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Flexible Working
• Free DBS/PVG/Access NI

What we are looking for:

• You need to have excellent communication skills, a warm heart and a caring and compassionate soul.
• With a genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience.
• Whilst this can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role.
• Whilst the successful candidate will spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial.
• All necessary training and supervision is provided to support you in this role.
• Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre).
• Experience in a customer care / helpline or telephone support role is beneficial.

Your responsibilities will include responding to a variety of inquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss.

Utilising the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service.

Join us in making a difference in the lives of those navigating terminal illness and providing them with the support they need during such challenging times.

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

This role will be subject to receiving a Basic criminal record check.