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Form of work
SalaryDWP helps people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever. As part of Counter Fraud, Compliance and Debt (CFCD) you will be at the heart of DWP’s front line operations, helping to change people lives and supporting CFCD purpose of fighting fraud in the welfare system.
CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around collaboration, resilience and inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.
Successful candidates can expect to be involved in a range of the following:
- Contribute to and maintain plans and products associated with hijacked ID work and recovery.
- Have regard to data protection and General Data Protection Regulation (GDPR) considerations, ensuring all processes, data movements and records comply with data protection and security.
- Developing MI reporting including governance and record keeping methods to ensure reporting is robust and accurate.
- Work with analyst colleagues to develop accurate reporting arrangements and ensure record keeping is up to date and meets quality standards.
- Undertaking a full impact analysis to determine process design and strategies to manage the clean-up of these incidents.
- Contribute to briefings for senior leaders, ministers etc.
- Support the creation of a team culture that values the DWP values and models excellent behaviours, participating in team discussions and learning.
- Communicate clearly, designing products that support Operations and other staff involved in hijack ID processes.
- Champion effective communications both within and outside of the team. Listening to people, supporting and aligning with the team and celebrating success.
- Providing support and advice to corporate teams such as complaints, Parliamentary Questions (PQ), Freedom of Information (FOI) and specialist teams on dealing with individual scenarios and providing resolution.
- Ensuring security and governance is adhered to in all exercises where data movement and handling is required.
- Designing and maintaining stolen ID processes and products working towards a sustainable Business as Usual (BAU) process.
- Providing visible and effective leadership, communicating messages with clarity and conviction. Seek feedback from colleagues, listening and acting on this.
- Encouraging a culture of collaboration and innovation focused on adding value and achieving service improvements. Display a “can do” attitude and encourage others to do the same.
- Operate within an Agile framework, challenging where processes fall down and ensuring that outcomes are delivered to time. Analyse where processes need improvement and discuss how this can be achieved with stakeholders.
The HEO is accountable for contributing to specific aspects of the work as described above. Citizen and Data Reparation Services (CDRS) work with a number of stakeholders who include Data Protection and Legal, Universal Credit (UC) Programme, Debt and Counter Fraud colleagues to develop, design and support the management and coordination of victim and Data Reparation. The HEO roles will be part of a small sub team focusing specific areas. More details of specific roles are in the Candidate Pack.
