Civil Enforcement Officer

JOB SUMMARY:

This job description is a guide to the level and range of responsibilities you will be expected to undertake. It may be changed from time to time to reflect changing circumstances, demands and technology. As directed, you will undertake additional duties and responsibilities that may arise from time to time commensurate with the grade of the post.

To carry out Parking and Traffic Enforcement throughout the Borough through the issuance of Penalty Charge Notices. Always acting in a courteous and professional manner.

You will identify and report vehicles for possible removal for the reason of being parked in contravention of the relevant restrictions or for being abandoned, including as required, part of a two-person crew on the removal of vehicles, directing the removal and assisting with the removal operation.

ROLE REQUIREMENTS:

1.

Enforce parking and traffic regulations on the highway and in car parks through the issue of Penalty Charges and Civil Penalty Notices.

2.

Enforce parking conditions and rules in housing estates (not designated as public highway or covered by traffic management orders) through the issue of Civil Penalty Notices.

3.

To identify and request removal of vehicles parked in infringement, abandoned or untaxed.

4.

To be responsible for carrying out inspections and checks on blue badges in vehicles and approach drivers displaying blue badges, checking the status of badge using the blue badge database APP and identifying if the badge is being misused, stolen, lost, or expired.

To decide the best action or enforcement for each situation, (issuing PCN and requesting a removal or confiscating the Blue badge liaising with the Fraud team for possible legal action.

Offering security advice and information on the correct use of a blue badge to blue badge holders and/or their companions.

Responsible for writing a clear and accurate accounts of events in pocketbooks, writing witness a statement when requested by the Fraud team for use in cases that are to be progressed to the legal team.

There may be a need to attend court as a witness on behalf of the authority.

To evaluate the risk when approaching and conversing with each person using a blue badge and throughout the interaction.

Qualifications

& Experience

1.General Standard of Education

2.Previous experience as working as a Civil Enforcement Officer

3.Experience of working in a Customer Service Environment

4.Ability to work on own initiative

5.Clear handwriting and able to compose concise accurate reports

6.Excellent attendance, timekeeping and a good team player

7.Ability to walk outside for a long period of time covering a whole shift in all types of weather conditions

8.Be able or willing to ride a moped or competent at riding moped/motorcycle

9.Must be legally entitled to work in the UK