AddressJob Role
The Claims Administrator performs all core activities within the team, demonstrating dedication, a detail-oriented approach and providing outstanding and memorable service to claimants. You will be responsible for efficiently processing and managing life insurance claims, ensuring our policyholders receive timely and accurate support during difficult times. You will also deal with all claims fairly and promptly and in accordance with regulatory requirements and business values and plays a critical role in upholding our commitment to exceptional customer service.
Duties & Responsibilities:
- Personally handle all aspects of the Claims process, liaising with Customers, internal teams, and external stakeholders as necessary
- Effectively utilise all available methods of communication (Email, Telephone, workflow systems)
- Ensure all logs are updated accurately and on time
- Plan, organise and prioritise workloads to meet agreed service levels
- Assess the individual set of circumstances to each case assigned
- Liaise with the customer on an on-going basis (both by phone and through written correspondence) keeping them informed of the progress of the case
- Liaise with other business areas where relevant and maintain records of all correspondence, decisions, and rationale
- Manage and liaise with external stakeholders where appropriate as well as compiling case files and relevant information required
- Keeping up to date with product knowledge
- Providing feedback to other teams in the business and within the team
- Proactively review/challenge current processes and suggest ways to improve the customer journey
Experience:
Minimum requirements:
- 3+ years’ experience in insurance claims handling (preferred)
- Excellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards
- Extensive customer service experience
- Demonstrable analytical skills, attention to detail capabilities, the ability to maintain accurate records
- Proficient computer skills
- Working knowledge of regulatory and compliance requirements in Financial Services
Highly Desirable requirements:
- Working knowledge of UK life insurance policies, regulations, and industry standards
- Knowledge of practice and procedures in a highly regulated Financial Services environment
- Experience in working with external stakeholders as part of the claims handling process
- Knowledge of medical terminology is a plus.
