Claims Administrator

CLAIMS ADMINISTRATOR - JUNE START

We are seeking a Claims Administrator to join our Real Estate Team. Based in our Chelmsford office with a hybrid working option, you will be instrumental in the administration of Property and Casualty Real Estate Claims.

Day-to-day of the role:

• Administer new claims, including receiving instruction, issuing acknowledgments, data capture, risk screening, and triaging.
• Distinguish between notification only and formal claims.
• Work closely with Adjusters to assist with investigation and validation enquiries.
• Control the lifecycle of the files to drive diary management and proactive handling.
• Liaise with the insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties.
• Conduct time reporting and billing compliant with internal standards processing and systems.
• Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensure company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Provide account management support.
• Handle incoming telephone calls and resolve queries.
• Manage invoicing and liaise with insurers regarding monthly updates on liability claims sent via bordereaux.

Required Skills & Qualifications:

• Strong working knowledge of Word and Excel.
• Excellent analytical skills and attention to detail.
• Ability to thrive in a high-pressured working environment.
• Driven to meet and exceed targets.
• A good understanding of Casualty claims.
• It is desirable to hold or be working towards a professional claims qualification.

Benefits:

• Competitive salary.
• Hybrid working option.
• Opportunity to work in a dynamic and supportive team environment.
• Professional development and career progression opportunities.

To apply for this Claims Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Keywords: Claims Handler, Claims Technician, Claims Adjustor, Claims Assessor, Claims Administrator, Claims Settler