Claims Assistant

Job Introduction

Our Claims Handling team are looking for an eagle-eyed colleague to embrace an exciting opportunity to join them as a Claims Assistant. The role is to assist Claims Managers in investigating and managing clinical negligence claims on behalf of medical and dental professionals.

You'll be joining a team of other Claims Assistants within Claims Handling where you will support Claims Managers on a variety of tasks.

This is a great opportunity for someone with a keen interest in clinical negligence or personal injury law who wishes to put their existing skills and experience into practice, while developing their knowledge in this area.

Role Responsibility

• Drafting a wide variety of documents including letters to members, claimant’s solicitor, instructions to experts and barristers.
• Taking telephone calls from members, claimants’ solicitors and other third parties
• Undertaking a wide range of tasks including viewing medical/dental records, preparing chronologies, case summaries and quantum reviews.
• Ensuring key data is accurately inputted into our case management system, such as limitation and procedural dates etc
• Triaging incoming post to proactively identify cases that need immediate attention or a prioritised response (e.g. court proceedings .) and to escalate these to the appropriate team member for action
• Drafting court documents e.g. Acknowledgment of Service, consent orders etc

The Ideal Candidate

The ideal candidate will hold a legal qualification or have relevant work experience, for example, as a personal injury or clinical negligence paralegal. You will also:

• Demonstrate high levels of accuracy and attention to detail, being skilled at producing work to a high standard at a fast pace
• Work well under pressure and confidently manage competing deadlines
• Take ownership and responsibly for managing your own workload
• Be an excellent communicator with the ability to demonstrate empathy towards others
• Work well within a team

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

Package Description

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

We are a not-for-profit organisation, meaning our Members’ premiums are either invested into bettering the organisation, its employees and our products, or kept safe should our Members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.