Claims Auditor

We’ve an opportunity for a Claims Auditor to join our Claims team, based nationwide, you’ll expand your knowledge of audit and how critical it is to AXA. The Claims Audit team's mission is to provide Claims senior management with an objective view of the effectiveness of the control framework across the Claims organisation and our outsourced activities.

You'll lead, support and carry out audits of AXA’s external Claims suppliers, providing direct feedback and driving improvement. You’ll also carry out audits of AXAs Internal Claims functions which support the business to evaluate claims handling and ensure compliance with Group guidelines and Internal Controls.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. 

What you’ll be doing: 

• Undertake detailed preparation and planning work ahead of audits.
• Complete audits, whether as a support or lead Auditor, to measure claims handling services and protect AXA and our customers from detriment.
• Review audit results and provide feedback to Operational Management and Relationship Managers, contributing towards AXA strategy ensuring continuous improvement.
• Liaise and develop relationships with Claims Relationship Managers, Supply Chain Managers, Operational Managers and Best Practice stakeholders etc. to formulate audit action plans and strategies.
• Recommend and set corrective actions, reviewing closure evidence and action tracking to conclusion.
• Interact with other auditing teams in AXA such as Conduct Auditors, GIA and Compliance Monitoring teams where required.
• Support due diligence on potential new business, supporting distribution and identification of regulatory breaches.
• Act as a referral point for operational departments on audits of Suppliers/ Delegated Authorities controls.
• Data analytics/ MI analysis of Athena reporting via Servicenow, including delivery/ presentation of data to key stakeholders.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What we’re looking for:

• Ideally holding CII qualifications or equivalent professional qualification or progress towards.
• Up to date knowledge of FCA guidelines and directives such as complaints handling, The Consumer Duty etc.
• Knowledge of regulations and their impact on the claims environment such as GDPR etc.
• Awareness of claims handling best practice, Group standards and policies.
• Ability to engage with Senior Managers and key stakeholders, challenge the status quo and promote and advocate change.
• Good communicator, ability to lead meetings and deliver feedback.
• Pragmatic and methodical approach to issue & risk identification, and problem solving by considering the bigger picture.
• Able to work on own initiative whilst leading an audit, analysing data and report with attention to detail.
• Analytical mind, a problem solver with decision making skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

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AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work. 

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £40,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to rianna.caira@axa-uk.co.uk.

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