AddressOverview:We are looking for a Fraud Investigator to join our Claims Counter Fraud team in Swansea on a permanent basis. This is a Hybrid role which entails three days collaborating with colleagues in the office, and two days working from home each week.
You’ll be working as part of a high-performing team, providing front line defence against motor Claims Fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS’ stance of a zero-tolerance approach to any fraud.
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Reporting to a Claims Validation Unit Team Leader your main responsibilities in the role will be to:*
- Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement.
- Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making.
- Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales.
- Engaging with external suppliers including accident investigators, motor engineers and panel solicitors.
- Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation.
- Provide advice and support to other business areas with regards to potential fraud risks, and to provide feedback where necessary to continually strengthen our fraud detection ability.
- Carry out duties, activities and tasks with the upmost integrity and as directed by the Counter Fraud and Claims Management teams, and all relevant policies and regulations
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What you’ll get in return:*
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifcations and study support
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We’d like to hear from you, if you have:*
- Enthusiasm and passion about fraud prevention.
- Excellent decision making and problem-solving skills with the ability to make key decisions to achieve the right outcomes for our customers and the business.
- Ability to perform in a fast-paced environment.
- Strategic and Inquisitive thinker with a methodical approach to work.
- A high level of self-motivation and a willingness for personal development.
- Strong interpersonal and organisational skills.
- Excellent communication skills, both written and orally.
- Counter Fraud/Financial Crime experience desirable.
- Claims handling experience desirable.
Job Types: Full-time, Permanent
