AddressHere at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.
As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021 and in 2023, we have been listed as ‘outstanding to work for’ by the Best Companies accreditation.
The Package
Temporary contract – until March 2025
- Salary of £23,911 per annum
- Minimum of 25 days annual leave plus bank holidays (pro rata)
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Annual Leave and Cycle to work purchase scheme
- Employee health assistance scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme
The Role – Housing Support Officer
You will support women prison leavers (in a supported accommodation setting and the community (Women’s Prison Leaver Project only) with their housing needs and life skills in a person-centred, trauma informed way. This will involve:
- Supporting women prison leavers with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
- Assisting with claims for housing and associated benefits to support prison leavers’ financial stability
- Organising and managing a range of engaging activities to promote social inclusion
- Playing a hands-on role in responding to incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies,
- Maintaining accurate service user records and files
You’ll be working 35 hours per week on a 2-week rota. Shifts are as follows:
- Week 1 –9:00am – 5:00pm (Monday, Tuesday, Wednesday, Saturday, and Sunday)
- Week 2 –8:00am – 5pm (Monday), 12pm – 8pm (Tuesday, Wednesday and Thursday), and 9am – 5pm (Friday)
Our Requirements – Housing Support Officer
- Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh to the required level
- Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
- Experience of supporting people to create support plans and make benefit claims
- Demonstrable experience of working in a housing management or community-based support environment for individuals
- Experience of responding to incidents within a housing or similar environment
- Knowledge of the support needs of vulnerable people
- Good verbal and written communication skills
- Hard working, with a positive ‘can do attitude’
- At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
Job Types: Part-time, Temporary contract
Contract length: 12 months
Salary: £23,911.00 per year
Expected hours: 35 per week
Benefits:
- Company pension
- Cycle to work scheme
Schedule:
- Monday to Friday
- Weekend availability
Language:
- English (required)
Work Location: In person
