Claims Handler

We are currently looking for passionate and motivated individuals to join us in the role of Third Party Claims Handler; this is an exciting opportunity for someone looking to develop a career in the insurance industry. To be successful you will need the drive required to meet and exceed customer expectations, build internal and external relationships and deliver service excellence. To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling. To negotiate repairs within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice Job responsibilities: Proactively manage and efficiently process a portfolio of third-party claims. Inform policyholders of the claim process and manage expectations throughout, providing the best service possible. Reserve for Heads of Damage in line with reserving philosophy Review estimates/invoices and arrange engineering or outsourced assessments where required. view documentation and raise payments in line with reserves. Carry out a basic assessment of litigation documents and instruct legal suppliers and dispute cases where necessary. Manage highways, rail, street furniture and property damage claims and outsource to suppliers where required. Answer inbound phone calls & communicate on email. After all, our customers are at the heart of everything we do. Carry out other duties, activities and tasks within the Claims and Fraud pillar to ensure all our departments perform effectively and efficiently, so we can meet the demands of our customers and any third parties Experience & knowledge: Previous experience working within a motor claims department, preferably a third-party damage claims environment Prior experience of motor claims handling, knowledge of vehicle types and case law Knowledge of Financial Conduct Authority requirements and the regulatory framework relating to claims An understanding of fraud controls. An understanding of vulnerable customers and providing the right level of service and communication. An understanding of the FCA consumer duty rules. Skills & Qualifications: Communication Results Focus Client Focus Developing Self and Others Problem Solving Quality Focus Commercial Awareness Planning and Organising Systems of Work Handling Systems Claims Handling Fraud Awareness Complaint Handling & Resolution Negotiation MS Office - (Essential to intermediate level) Excellent Telephone Techniques Desirable: Experience of operating in an Insurance / Claims operation Benefits: Monday to Friday - 8am - 5pm. Usual shifts are 8-4pm or 9-5pm but we are flexible. Hybrid working: 4 days from home and 1 day in the office after initial competency sign off, typically 8-12 weeks. Clear progression matrix Fully supportive team throughout £100 off your car insurance A fun, vibrant and busy place to work 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you