Claims Handler

• Job Type: Hybrid (3 days/week in office)
• Location: Chichester, South Coast region
• Salary: £30,000

We are looking for a dedicated and hardworking Claims Handler to join our Property Claims team. This role is crucial in delivering high-quality, professional advice and support to our clients throughout the claims process. If you are passionate about servicing clients with care and making a positive impact during stressful times, this could be the perfect opportunity for you.

• Manage a caseload of Property claims on a delegated authority basis from initiation to resolution.
• Provide regular updates and technical advice to clients throughout the claims process.
• Assess the status of claims with clients, insurers, and/or their advisors/solicitors, ensuring all parties are informed of any developments.
• Maintain a balance between compassion and efficiency when managing client expectations.
• Develop and maintain knowledge of the market, insurance, legislation, and other technical areas.
• Efficiently run claims and ensure the system is updated with all relevant information.
• Produce accurate claims statistics in accordance with Service Level Agreements (SLAs).

• Ambition to learn and develop a career in the insurance industry.
• Previous experience within the insurance industry, ideally in Property, Travel, Motor, or related claims areas.
• Strong client service orientation, forward planning, and analytical skills.
• Exceptional communication skills and task-focused mindset.
• Ability to identify potential risks and seek advice when necessary.
• Strong social skills and initiative when supporting team members.
• Eligibility to work in the UK.

• Competitive salary and exciting career opportunities.
• Minimum of 25 days holiday plus bank holidays, with the option to purchase additional days.
• Defined contribution pension scheme with company contributions.
• Life insurance at 4x your basic annual salary, with the option to increase up to 10x.
• Income protection covering up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan offering company shares at a discount.
• Share incentive plan, HMRC approved, tax-effective stock purchase plan.
• Additional benefits including critical illness cover, discounted gym membership, season ticket loan, access to a discounted voucher portal, emergency back-up family care, and more.

To apply for this Claims Handler position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.