Claims Handler

Claims Handler
JF Law is a dedicated personal injury law firm based in Liverpool.
We have an outstanding team of solicitors renowned for their expertise in Personal injury, data breach, foreign injuries and catastrophic events and we are looking for the right candidates to join our First Response team.
You will be our first point of contact, providing clear and accurate information for high value potential customers. You will guide them through our claims process, ensuring both parties have the required information for us to sign them up to our services.
This role is fast paced and will require individuals to not only hit but exceed their targets.
We would like to hear from candidates who feel passionate about providing great customer service and have a proven track record of strong work ethic.
Responsibilities:
• Inbound/Outbound calls with clients to assist them in starting their claim
• Gather the required information surrounding the incident
• Accurately collate data by maintaining professional and efficient communication
• Upselling additional benefits
• Manage incoming emails/google calendars
• Resolve ongoing enquiries
• Operate our live chat system
Personal specification:
• Experience working in a call centre/phone-based customer service environment is preferable
• Experience with Data entry
• Experience working towards targets/KPI’s
• Customer call to sale conversion is a requirement
• Previous knowledge of personal injury claims
• Experience working in a law/legal office is a bonus
Do you think you're the right candidate for this position? If so, then we look forward to receiving your application today!