Claims Handler

Our Client is looking for a Claims Handler located in Colchester.

Duties:

• Providing guidance on making a claim and the involved processes
• Taking the policyholder's personal information and contact details
• Advising how to proceed with the claim
• Collecting the necessary information and documents to proceed with a claim
• Reviewing the claimant's insurance policy and assessing whether their claim satisfies the conditions
• Identifying any reasons the policyholder may not receive full compensation
• Explaining to a policyholder when their policy doesn't cover their claim
• Organising any repairs on the policyholder's property by using a network of approved professionals
• Monitoring a claim's progress and ensuring it's handled efficiently
• Investigating any potentially fraudulent claims
• Consulting with other legal and claims professionals to assess the claim terms
• Seeking advice from external professionals on more complicated cases when necessary
• Ensuring the policyholder receives fair treatment and excellent customer service
• Ensuring payment for all valid claims
• Managing any complaints surrounding a claim
• Handling all the administrative aspects of the claim
• Abiding by legal requirements, industry regulations and customer quality standards that the company sets

Key Skills:

Customer service skills:

As Claims Handlers work directly with people, they require excellent customer service skills. It's their job to guide policyholders through the entire claims process and may sometimes work with clients with difficult experiences such as a car accident or a loss in the family, so it's key that claims advisors are sensitive, calm, and friendly.

Attention to detail:

Much of the claim’s handler role involves reviewing many important documents, so strong attention to detail is necessary. They're responsible for ensuring that each part of the claim is correct, and that the policyholder receives the proper payment.

Organisational skills:

It's essential that a claims advisor has excellent organisational skills as they may work with various types of insurance claims from both individuals and families, so it's important that their paperwork is in order. When a policyholder submits a claim, it's helpful if the Claims Handler can find their record immediately to review their policy and personal information.

Communication skills:

In addition to communicating key information to policyholders, Claims Handlers also work with other professionals, including their colleagues and external experts, and instructions when necessary. Therefore, it's important that they possess excellent verbal and written communication skills to communicate clearly and perform their job more efficiently.