Address From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a “hands on” approach to managing a portfolio of claims on an end-to-end basis.
Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average.
Overview:
- Dealing with phone calls and post advising of claims.
- First Notice of Loss (FNOL) registration.
- FNOL management – ensuring all new claims are monitored and handled within our own service level agreement, including insurer’s bespoke arrangements.
- Diary and report maintenance.
- Matching of all post/diary entries.
- Ensuring that the Claims Manager is fully aware of all issues or complaints.
- Ensuring that full compliance of our standards is maintained at all times.
- Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times.
- Ensure compliance with the General Data Protection Regulations.
- Ensure all records and communications with clients are accurately recorded and filed in the correct manner.
Knowledge:
- Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
- Must have a minimum of 2 years claims experience, ideally in motor, property, or liability.
- You must have previously worked for a brokerage to be successful for this role.
- Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.
Skills:
- Good level of technical insurance skills, to be assessed by regular in-house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent client service skills.
- Good negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to identify and respond appropriately to an individual client’s level of understanding.
Qualifications:
- GCSE Maths and English (or equivalent).
- Cert CII (desirable for this role).
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
