AddressAbout The Role
The RAC have an exciting new opportunity within it’s Legal Services Team, we are currently looking for a Legal Expenses Insurance Claims Handler to join us at our Bristol office. This role will be delivered on a flexible hybrid model of working three days from home and two days at our Bradley Stoke office in Bristol.
The core function of this role is to set up, assess and handle claims for Legal Expenses Insurance clients. You will also manage the related administration in line with internal policies and procedures and within regulatory framework.
What You’ll Do…
- Reviewing and assessing claims, ensuring that they meet the policy criteria.
- Referring claims to our panel solicitors in line with policy terms and declining claims where appropriate.
- Managing customer expectations concerning process and timescales from the point of initial contact through to claim conclusion.
- Reviewing documentation from clients and be able to identify missing information needed to complete the claims assessment process.
- To provide accurate policy application and guidance to all clients, colleagues, corporate partners and solicitors on all products/policies provided by and/or serviced by RAC LS.
- To build and maintain relationships with clients, panel solicitors and corporate partners to continuously improve the service provided and meet the client’s needs.
- Ensure that authorised costs and accruals are consistently updated in line with internal policies and procedures to accurately reflect the level of risk exposure.
- Proactively manage the billing process for all LEI products by accurate reconciliation of data and timely processing of payments in line with our internal procedures.
- Ensure all bills received are reviewed and challenged where appropriate.
What You’ll Need...
To be considered for this role a good working knowledge of Legal Expenses Insurance products for both home and motor is desirable but not essential as full training will be given. You will need to posses the following;
- The ability to organise and manage own workload with minimal supervision.
- Excellent written and telephone communication skills.
- A broad range of IT skills including knowledge of Microsoft Office Tools & Applications.
- Understanding of Data Protection regulations and general compliance obligations in capacity of the role.
- Experience of working as part of a team whilst also having the ability to use your own initiative and work to strict deadlines.
- Commercial awareness. Minimum of 6 months in a regulated claims environment is desirable.
In return, we offer…
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- 25 days annual leave entitlement plus bank holidays.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
