Claims Handler - Property & Casualty

The Role:

We have an exciting opportunity for an experienced Claims Handler to join our Claims Team based in our Birmingham office. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave and presenting claims MI.

This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects.

Responsibilities:

• Providing excellent customer service in all aspects of the job
• Taking incoming calls and directing to the correct claim’s handler
• Logging of Property and Casualty claims
• Taking new claims information from managing agent or resident and assigning claims reference
• Logging new claims on Circus and handing over initial information to Claims Handlers
• chasing additional information or insurance companies for updates
• Learning the basics of what is covered under a buildings or engineering claim
• Be the main point of contact for clients notifying claims and seeing the claim through to settlement.
• Ensuring the client is kept informed of claim progress
• Flagging up any suspicious claims to the Branch Manager
• Providing accurate claims statistics to the account handlers in a timely manner
• Keeping accurate computer records filed in the agreed manner
• Questioning insurance company decisions which appear incorrect
• Reporting any complaints to the Branch Manager immediately

Experience:

• You will have claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures
• Experience of Property and Casualty claims essential
• You will be passionate about the delivery of exceptional customer service experience applying TCF and KYC methodologies
• Being able to use MS Excel, MS word and Outlook
• You will be highly organised and have great time management
• You will have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker along with a high level of attention to detail
• You will have excellent communication skills both verbally and written

Further information

• As well as a competitive salary we offer the following benefits -
• Competitive holiday allowance with the annual option to buy additional days
• Hybrid working with 3 days in the office and 2 days WFH
• Parking available at the office
• Death in Service benefit of x4 salary
• Great office location (Right next door to Leeds Station)
• Company pension scheme
• Very generous maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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