Claims Performance Lead

Claims Performance Lead

Salary: Up to £75,000

UKGI Claims plays a significant role for Aviva, delivering customer outcomes and controlling indemnity spend.

Claims transformation launched in early 2022 and is an ambitious programme spanning the entire claim’s function.

As part of the newly formed and evolving Claims COO, the performance tracking team are responsible for implementing and evolving a rigorous approach to tracking the impact of transformational change on indemnity spend.

This is a vital role in a high-profile programme and a unique opportunity to develop an in-depth knowledge of claims, test analytical and problem-solving capabilities and further develop stakeholder managements skills.

A bit about the job:

• Drive the build of high quality, sophisticated and credible indemnity tracking across the Claims transformation programme by bringing together teams across change, finance, business Intelligence and analytics to translate business decision points and activities into measurement methodologies. Create innovative solutions to track the "un-trackable".
• Ensure that tracking methodologies and results are well understood by delivery teams and sponsors and in doing so support their understanding of actions to drive improvement.
• Develop a deep understanding of the dynamics of claims data in relation to the end-to-end system with total economics in mind and find effective ways of linking this back to higher level financial results over time.
• Drive the timely and accurate population of tracking and be "all over" performance, providing high quality, actionable insight based on data. Provide challenge and direction on areas of underperformance and be able to influence senior stakeholders particularly where conclusions go against conventional wisdom.
• Take on ad-hoc analysis and problem solving demonstrating a curious mindset and produce high quality presentation of analysis. Be able to tailor this to an operational or exec audience.
• Manage regular forecasting of programme benefits, ensuring that the impact of risks and opportunities on benefit trajectories is understood by programme sponsors and management.
• Support the claims finance team in the translation of lead operational indicator tracking into a P&L view and be receptive to input and feedback.
• Drive improvement of claims data quality and governance off the back of the Impact Measurement workstream. Work with project teams and operations as one claims team to ensure consistency of data and understanding across different elements of tracking - efficiency, indemnity, and customer.
• Represent the tracking workstream in programme meetings and updates.

Skills and experience we’re looking for:

• GI and claims experience preferred but not essential; Experience in an analytical, finance or actuarial role, but must be able to take the initiative, work outside a process and be comfortable with ambiguity and using judgement.
• Be proactive and tenacious, with good problem-solving skills and the ability to think laterally.
• Excellent Excel modelling skills with the ability to translate and manage complex formulas and interrogate large data sets.
• Resilient with good stakeholder management and influencing skills. Be able to articulate performance effectively both at summary and detailed level.
• The ability to take charge and confidently direct others in circumstances where problems need to be solved quickly.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary: Up to £75,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity of 12% of annual salary (actual amount depends on your performance and Aviva’s)
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our aviva communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.