Cleaning Operations Manager

Operations Manager- Vertas Group Limited

Newmarket and the surrounding area

Monday to Friday; Flexible working pattern

37.5 hours per week, 52 weeks per year

GBP30740 per annum

(A full driving licence is essential)

Main Purpose of the Job:

The Area Manager has responsibility for the day-to-day cleaning and caretaking service delivery across their area. The job holder will manage the cleaners, caretakers and site managers and build effective partnerships with the clients and colleagues.

You will be managing the team with full responsibility for the success and safe running of the contracts providing direction, guidance, training and support to your team to provide an excellent service for Vertas Derbyshire s customers across multi-site locations including schools, academies, county council properties and commercial properties.

As an Area Cleaning Manager, you should have a proven track record in a similar position, sound management experience, strong communication and organisation skills and the ability to think outside the box and deliver against set targets.

Key Responsibilities:

Managing day to day delivery of cleaning services across multiple sites in Derbyshire including Commercial businesses, Schools, Colleges, etc.

Line management and support cleaning and caretaking team, ensuring compliance with on-going training needs and appraisals, incorporating recruitment, personal development and succession planning

Responsible for site and employee health and safety ensuring compliance with procedures and legislation

Ensure that site documentation and risk assessments are maintained and correct.

Accountable for adherence to company policies and processes across all locations and ensuring that all colleagues operate in a safe manner and healthy working environment

Regular customer contact to ensure we are responsive and adaptable, including site visits, quality auditing and improving compliance and standards

Monitoring stock levels and placing orders for sites.

Ensure all site equipment is functional and as required

Budgetary responsibility to maintain viability of contracts

Identifying opportunities for continuous improvement cost savings and account growth.

Ensure operational cover by planning and organising staffing requirements, including arranging cover for sickness and holidays and arbitrate the time and attendance system.

Build a strong network of local cover staff to fill any roles which become vacant, either short or long term

Generate new business from existing clients

Retain customers by ensuring a high level of customer satisfaction with reliable service delivery through a motivated, trained workforce

Liaise with the Regional Manager regularly to update them on all matters relating to contracts within your geographical area.

Log, respond to and solve problems that customers are experiencing as quickly and as efficiently as possible. Escalate issues when necessary to ensure retention of contracts

Management and implementation of policies and procedures such as Attendance Management, Performance Capability etc.

Prioritising workload to meet ad hoc service demands / service requirements

Management and implementation of policies and procedures such as Attendance Management, Performance Capability etc

Experience and Key Skills:

Previous experience of leading a team to drive change and transform cleaning services across several different locations is desirable. Able to demonstrate focus on clients and quality service essential

Excellent client communications skills with the ability to analyse and present information clearly

Positive attitude to challenges with the ability to remain calm under pressure in a highly pressurised environment

Experience of account management P&L processes

A proven track record of delivering results through engaging and empowering teams to delivery exceptional standards of service

Effective people management skills when developing weaknesses and encouraging growth

Delivery of exceptional standards of service

Confident with multi-site management

Strong, consistent and effective communicator at all levels

Ability to work autonomously and time manage effectively

Ability to be pro-active and use initiative

Competent and proficient in the use of IT software and packages

Strong organisational skills

Great time management and can do attitude

A full driving licence is essential

Benefits

Contractual benefits

• 25 Days annual leave FTE plus bank holidays, increasing to 26 days FTE after a year of service
• Royal London Salary Sacrifice Pension
• Company Sick Pay

Non contractual benefits :

• Annual leave purchase scheme
• Lifeworks high street and online discounts
• Medicash Health cash plan funded by the company
• WeCare 24/7 employee assistance including remote GP and counselling
• Mental Health First Aiders
• Tusker Electric vehicle salary sacrifice scheme
• Bike2Work Scheme
• Vertas Finest Recognition Scheme
• Annual Making the Difference Awards
• Refer a friend rewards

We want enthusiastic individuals with a positive working attitude to join our team of 4,000 colleagues across the UK. Vertas Group are an inclusive and equal opportunities employer who believe that our people power what we do. We aim to ensure that our workforce reflects the diversity of the communities in which it operates.

This job description is current. It may be amended in any way following consultation with the post holder to take account of changes or anticipated changes in the organisation or management of Vertas Limited.