Clerical / Admin Assistant

We are looking for Clerical/Admin Assistants to work with one of our public sector clients
Remote working role expected to attend the office based in Birmingham 1 or twice a year
This a 12-18 month temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
35 hours per week between 9.00am - 5.00pm Mon - Fri
Pay rate 13.37 per hour
Key responsibilities and accountabilities:
Work to a high auditing standard, completing the end-to-end process for all training bookings, including recording employer feedback timely and as appropriate.
Negotiate course prices with training providers to ensure the customer benefits from the most cost-effective, high-quality training available.
Provide a seamless experience to all employers, offering an efficient "can do" service and where appropriate providing a first-time resolution. Encourage employers to consider their long-term training requirements, identifying appropriate opportunities to upsell additional training to employers
The first point of contact for employer enquires about training bookings, answering all incoming calls and manage workflow within agreed SLA
Follow up with training providers to ensure the training was delivered and report any delegates that did not attend.
Working collaboratively with the Engagement Team to support the needs of the employer. This will include warm referrals to advisors for a training needs analysis conversation.
Make decisions when unexpected events occur, such as last-minute course cancellations, to ensure the best outcome for the delegate and the trainer and to keep all parties informed.
Essential experience;
" Excellent communication and interpersonal skills
" Good attention to detail
" Ability to build rapport and grow relationships both internally and externally.
" Negotiating skills.
" Possess drive, enthusiasm, and professionalism.
" Ability to work in a demanding and pressurised environment.
Desirable experience;
" Previous experience of working within a customer service environment
" Recognised customer service qualification - willing to work towards
If you are interested in this role and have the relevant experience, please apply online

This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street.
If selected, candidates must have an in-date and valid passport and undergo security and reference checks.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in.We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.