Address Principal Duties & Areas of Responsibility Process referral letters received from General Practitioners and other healthcare professionals in line with Trust Policies. Ensure patient notes are prepared in a tidy and complete manner, ensuring that all necessary documentation is available and sufficient accurate patient labels are available. This will necessitate the use of case the Trusts Patient Administration System. Make appointments in a polite and helpful manner, following Trust Policies and local guidelines for clinic formats using the Patient Administration System.
Deal promptly with internal and external correspondence. Ensuring clinical correspondence and scanned and loaded to the patients electronic record in a timely manner and in accordance with the departments processes. Respond effectively to telephone communications in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.
Obtain information on each patient attendance and in a timely manner accurately record on the Patient Administration System in line with Trust Policy. Collect additional information as requested, with the aim of monitoring the quality of the service provided in accordance with the Trusts Performance Management Framework. Provide suitable cover for other clerical staff in cases of absences, as delegated by the Assistant Patient Services Co-ordinator. Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Inpatient/Outpatient Management Policy.
