Client Adviser - Central Adviser Hub

Job Title:Client Adviser - Central Adviser Hub

Location: Homebased

Salary: £28,639 Increasing to £32,612 following successful completion of a 6 months probation period

Job Type: Full time,12 months Fixed term

The Role:

We are looking for a Client Adviser to join our collaborative and committed Central Adviser Hub on a fixed-term contract. There will be a potential for the role to be made permanent or extended.

The successful candidate will be a strong team player, have demonstrable experience of explaining complex information in an easy-to-understand manner, and be passionate about protecting our vulnerable clients.

The Client Advisers will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone advice. The Central Adviser Hub will primarily be responsible for completing applications and Induction Briefings for new arrivals as well as providing advice and guidance to eligible asylum seekers.

This is a busy and high paced working environment with changes in demand, by working with the Senior Client Adviser and re-prioritising your work, you will be rewarded by seeing how your efforts positively help our clients. The role will involve being in a wide range of operational processes within the AIRE (Advice, Issue Reporting and Eligibility) Contract, developing yourself and the role in the process.

As the Client Adviser your duties would include:

• Support Asylum Seekers to complete applications when required, ensuring forms and completed accurately, with the correct level of detail and within required KPIs and timescales
• Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
• Work as part of the Central Adviser Hub team to ensure compliance with all applicable regulatory requirements, policies and procedures, provide the correct advice and guidance to all who require our support
• Work as part of the national teams, provide support to asylum seekers within initial accommodation across the UK
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
• Assist clients to notify the authority of prescribed change of circumstances
• Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs
• Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
• Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
• Handle calls effectively working in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible

​The experience and skills you need:

• ​Experience of working in a pressured environment and meeting targets
• Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
• Good clear written and oral communication skills in English
• Have high attention to detail and ability to problem solve
• Excellent organisational skills with the ability to work under pressure
• Ability to effectively work as part of a team and on own initiative within an agreed timeframe

What else to expect:

• Our Central Adviser Hub is open Monday to Sunday, you will work hours between 9am and 5pm; covering weekends on a rota basis. On occasion, there may be a requirement for the post holder to be flexible to work between the hours of 8am and 8pm to support operational needs
• This is a home-based role, but there may be a need to attend one of our offices on occasion, particularly during training, with attendance at meetings and therefore willingness and ability to travel is required

​​These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

Closing Date: 29th May 2024

Please click on the APPLY button to complete the application form for this role.