Client And Contractor Care Administrator

Do you thrive within a fast-paced work environment, where you will liaise with key stakeholders to deliver a high standard of Client and Contractor services?
Are you competent with the use of Word, with the ability to complete tasks in a timely and efficient manner?
If you’ve answered yes, then this could be a fantastic opportunity for you, so why not read on for further details and get in touch now to avoid missing out!
The Opportunity
An exciting opportunity has arisen for a Client and Contractor Care Administrator to join our ambitious and motivated Client and Contractor Care team to provide key support and guidance to all contract, client, and consultant services.
The role
As a Client and Contract Care Administrator, you will provide core support within the Client and Contractor Care Services team. In addition to, you will work closely within the existing team to deliver essential Client and Contractor Care administration services whilst ensuring adherence to compliance.
Salary- 24k
Your duties and responsibilities will be
Contractor Care Services

• Generate candidate contracts, amendments, and extensions in line with client requirements and ensure they are returned within the specified timescales.
• Arrange extensions, speak to clients and Contractors to obtain confirmation that they wish to extend their contracts.
• Process leavers in line with company process.
• Undertake all administrative activities needed to recruit an agency worker.
• Provide excellent customer service to applicants going through the recruitment journey, answering telephone and email queries, and guiding them through the onboarding process.
• Compliance checks all documents provided by applicants, ensuring they meet our requirements.
• Provide training to candidates on the use of the Bullhorn Onboarding Portal.
• Process all returned documents in line with the companies onboarding process.
• Escalate any delays and/or concerns regarding a candidates file to the Client and Contractor Care Services Manager
• Request and chase references.
• Uploading job applications to Bullhorn.
• Become an expert in the processes and systems that impact the contractor.

Client Services

• Ensure all client service level agreements are met.
• Assist with completing client forms and client submission paperwork.
• Development of Client Information Documents (CID Document), collating all information needed for compliance to legislation.
• Adherence to bespoke client needs and compliance and continual updating of such needs.
• Assist with the production and formatting of job descriptions.
• PO Management
• Building relationships and engaging with client contacts to aid with all queries.

Consultant Services

• Assist Consultants with CV preparation ensuring a high attention to detail and within the specified time scales.
• Provide support to consultants as and when required.

General responsibilities

• A variety of recruitment related projects as and when required to support the continuous improvement of the recruitment service.
• Ensure the CRM is up to date and the information contained is accurate.
• Manage the departments inboxes effectively.
• Support the Payroll Team in resolving queries relating to timesheets.
• When required upload job adverts across the specified mediums, ensuring high attention to detail and in a timely manner.
• Assist the Client and Contractor Care Services Manager in the maintenance and delivery of Bullhorn, Idibu, Herefish and any other recruitment tools adopted, ongoing Training Plan.
• Assist the Client and Contractor Care Services Manager in the designing, writing, and maintaining of an onboarding training guide for candidates.
• Maintenance of the internal technical drive to ensure; in line with data protection requirements and that all files are current, valid, and stored appropriately and if appropriate moved to the CRM.
• Work with the Client and Contractor Care Services Manager to develop systems and procedures to enhance the day-to-day running of the department and the service provided to Consultants, Clients, and Candidates
• Reception covers as and when required.
• Answer incoming calls, taking initiative to deal with Client and candidate enquiries.

Behavioural competencies

• Flexibility and interchangeability within department.
• Good communication Skills.
• Initiative and enthusiasm.
• Team Player.

You will have the following knowledge and skills

• Excellent Word skills with ability to type at speed and accurately.
• Excellent organising abilities
• Attention to detail.
• Self-motivated and used to working to deadlines.
• Ability to assert oneself to ensure processes and procedures are followed.

Get in touch now
If you’re seeking a new opportunity where you will be working within a collaborative environment to add substantial value to the recruitment service, if you’re passionate about rapport building and want to provide an excellent standard of customer service, then this could be the perfect role for you so apply now or send over your CV and a member of our Millbank team look forward to hearing from you. 
Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business.