Client Associate

About Health Partners

Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs.

This is a Full time role, 37.5 hours per week, Monday - Friday, between the core hours of 8:00am - 6:00pm.

This is a fully remote, homebased role.

Role Outline

• Management of Occupational Health cases including
  • Booking appointments, invoicing, closing cases
  • Reviewing cases, chasing updates and gathering information
  • Reviewing, proof reading and releasing reports
  • Answering phone calls, making outbound calls and replying to emails.
• Using a cloud-based telephony system which records calls for training and quality purposes.
• Working within GDPR and the company’s policies to ensure sensitive, personal information is protected as required by law, regulatory bodies, ethics, and best practice.
• Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.
• Working towards our clients’ goals and the company’s key metrics.
• Display the company’s CORE values; Caring matters, One team, great Relationships and Excellence all round.
• Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
• Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
• Work with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.

Skills

Education & Qualifications

Salary

£22,503 per annum

Certifications

Company Benefits

One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Discounted gym membership
• Cycle to work scheme
• Full access to discounts on Perkbox
• Access to Vitality Health

Diversity & Inclusion Statement

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to jobs@healthpartnersgroup.com

We look forward to you joining our team!

Recruiter