Client Director, Custom Programmes – Cambridge Judge Business School

JBS Executive Education Limited (JBSEEL) is part of the Cambridge Judge Business School (CJBS) and a wholly owned subsidiary of the University of Cambridge. JBSEEL is in an exciting era of growth to achieve Cambridge’s mission and impact in the world through scaled, innovative, immersive and digital learning. To support their growth mandate and to build the next generation of Custom institutional clients, they are seeking to appoint a Client Director to work with the Director of Custom Programmes and colleagues across JBSEEL and CJBS to expand their portfolio of strategic partners and corporate alliances.

Client Director: Key responsibilities  

• Contribute to the execution of the strategy for the custom executive education business, with a primary focus on achieving double-digit growth year on year
• Take accountability and ownership of a specific client portfolio and team
• Deliver a structured outbound business development process which generates and converts significant outbound opportunities in the £1-£5 million range for your portfolio area. Achieving sales targets quarterly and annually
• Secure the acquisition of new business, from initial enquiry through the sales process to delivery of client-focused solutions to include the implementation of risk management strategies, including thorough due diligence processes
• Contribute to significant commercial contract negotiations with legal support, and understanding client motivators and the implications and commercial decisions of intellectual property (IP), data protection, exclusivity, licensing, and digital asset contracting
• Exercise exceptional people management, coaching and development to continuously upskill, support and encourage. Translate the strategy for the customised executive education business into objectives for the team (and individuals) and establish people management structure to monitor progress towards achievement, providing direction, feedback on performance and annual appraisals
• Take ownership of the largest, most strategic client relationships, including scoping and winning new partnership deals, ensuring robust delivery of complex and scaled project briefs, running regular relationship review processes and coaching team in all aspects of scaled client project delivery
• Work with the Director of Custom Programmes to ensure that the role of faculty and Academic Programme Directors is clearly defined for each custom relationship and programme
• Work closely with faculty to lead and apply excellent design standards, creative ideas and robust pedagogy to learning programmes. Develop a point of view on what faculty content and learning interventions are appropriate for client needs. Act as a trusted advisor to the client on learning outcomes, design, delivery and evaluation.  

Client Director: Skills/experience  

• A degree, preferably with a postgraduate degree, MBA or equivalent experience
• Commitment to continuous personal development
• A background in goal oriented sales
• Substantial, demonstrable experience of consultative selling including direct experience of working with clients, proposal writing and negotiating agreement/contracts and working with business and human resources representatives
• Well developed and sophisticated understanding of business planning and selling skills; cross cultural sensitivity, ability to respond quickly and flexibly to changing situations
• Exceptional negotiation skills and in-depth experience of customer relationship management
• Ability to demonstrate a sophisticated understanding of the challenges faced at the most senior levels of an organisation and clear evidence of business awareness
• Highly motivated, articulate, flexible, organised. Able to work in a team but comfortable operating autonomously
• Experience of working in Executive Education would be an advantage
• Availability to travel internationally.

A salary in the region of £75,000 – £90,000, competitive bonus and generous benefits package including 33 days holiday plus bank holidays is offered.

How to apply

Telfer Partners are retained to handle this opportunity. To apply, please send your CV and cover letter to enquiries@telferpartners.com referencing TP 869 or call +44(0)1223632512 for a confidential discussion. Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.

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