Address
Form of workContract Length: 12 months
Salary: £21,000 per annum
Hours: 35 hours per week
Location: Bolton
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.
Introduction
Client Liaison and Support Officers provide a vital role for CDER group in supporting Client Managers in ensuring the delivery of a first-rate service to our clients. The Client Liaison and Support Officer will provide day to day support to our clients through telephone and email contact and undertake various administrative duties to support our clients’ needs and requests. Based in Bolton the role demands exceptional communication skills and attention to detail ensuring that our client’s instructions and expectations are met and carried out in an accurate and efficient manner.
Responsibilities
Provide telephone, email and web-access support to our clients ensuring client requests are recorded and cases updated accordingly or escalated and monitored for timely resolution
Review and distribute weekly and monthly performance reports to clients
Compile and distribute weekly and monthly remit reports to clients.
Facilitate the production of ad-hoc client reports, special requests, and statistical information
Monitor the timely dispatch of client remittances
Ensure invoice and remittance queries are responded to correctly and without delay
Support the Client Managers in the provision of information and reports required for performance review meetings and the subsequent action of any minuted requests/queries
Ensure refund requests and complaints via the client are processed within the agreed timescales.
Manage client concerns and compliments and escalate these to the relevant Client Managers
Maintain excellent communication lines across departments to ensure client specifications and contract conditions are understood and adhered to
Work and contribute towards the development of an effective and productive team structure and share best practice with colleagues
Personal qualities, experience and skills
A minimum of 1-year customer service or client relationship management experience is essential with a passion for excellent customer service
Excellent oral and written communication skills. Excellent telephone and people skills with a friendly and outgoing nature
Self-motivated with great time and priority management – understands importance of deadlines
Excellent numeracy and IT skills (particularly Excel, Word)
Excellent attention to detail
Good knowledge of the client debt process, different debt types, enforcement law and company enforcement process (training provided)
Benefits
Gym membership contribution: we will give you up to £20 per month towards your gym membership
Company pension
24/7 employee assistance programme
Company sick pay
Referral programme
Discounts and savings available on our bespoke staff rewards platform
Casual dress
Free onsite parking (excluding City of London)
Loans for travel
Cycle to work scheme
25 days holiday, rising to 28
Extra holiday days available to buy, up to 1 week per year.
Regular subsidised social events
Voluntary service opportunities to a charity of your choice – up to two days per year
Long service awards
Enhanced family leave
Hybrid working
Working hours that are flexible
Extra holiday days available to buy, up to five days per year
Death in Service Benefit
As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department.
