Temporary 8Hr Part Time Client Liaison, Selfridges Manchester Exchange

We Are One
At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.
Diversity, equity and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.
We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.
Deliver a seamless link between alternative routes of sales, whether that be through personal shopping, stylists, social media or virtual/remote sales. Driving sales across all these routes ensuring client sales and interaction/growth targets are met along with fostering a stronger culture around these avenues of sales.
Responsibilities
Deliver a seamless link between alternative routes of sales, whether that be through personal shopping, stylists, social media or virtual/remote sales. Driving sales across all these routes ensuring client sales and interaction/growth targets are met along with fostering a stronger culture around these avenues of sales.
SERVICE AND SALES

• Handle all remote payments, international and domestic in line with company fraud check
• Support sales floor team in nurturing and building their client base
• Audit and manage all stock movements to Personal Shopping, Stylists and Selfridges
• Update all parties on stock arrivals
• Supporting the sales floor with their in store appointments
• Arranging virtual appointments
• Support sales floor in the way of communicating with clients
• Uphold the company image and professionalism whilst communicating with clients and other parties
• Support wherever the business needs are, Ladies, Mens and Kids
• Supporting on the floor as and when needed
  

CLIENTELING

• Uphold the company and brand image when shooting and uploading imagery, with all captions and hashtags signed off at management level
• Create a content schedule weekly and execute with management support
• Utilize all social media avenues as a revenue and artistic source
• Respond to all enquiries in a timely manner
• Create interactive and appealing posts/stories to create a stronger engagement
• Use One Drive as a tool to further increase sales and proficiency creating an ease of shopping and communication
  

OPERATIONS

• Have a full understand of till policies and procedures
• Have a full understanding of Prompt payments, international dispatch and domestic dispatch
• Working with Merch and Buying to have a better understanding on the buying strategy
• Arranging transfers for both Personal Shopping and Clients
  

VIRTUAL CATALOGUE

• Manage and audit virtual catalogue to make sure it represents current stock holdings
• Provide RTW & PS teams with current and future look books
• Complying coming soon collection for both Personal Shopping and Clienteling
• Creation of PDF packs for seasonal promotions, sales & VIP launches
  

VIRTUAL CATALOGUE

• Manage and audit virtual catalogue to make sure it represents current stock holdings
• Provide RTW & PS teams with current and future look books
• Complying coming soon collection for both Personal Shopping and Clienteling
• Creation of PDF packs for seasonal promotions, sales & VIP launches
  

REPORTS

• Running 118 reports via Selfridges tills to ensure all personal shopping/RTW sales are captured and enter accurately into the Kurt Geiger database
• Sending weekly reports for Personal Shopping and clienteling
• Communicating with management on team members clienteling KPIs
• Identifying missed sales opportunity and reporting directly to line manager
  

Requirements
PEOPLE

• Fully flexible team player that understands the importance working in a team to ensure that business needs are fulfilled
• Always displaying respect to all cultures, religion nominations to foster a safe, friendly working environment
• Adhere to the Company and Host Store dress guidelines
• A trusted employee
  

KPIs

• Meet sales targets for PS set weekly
• Manage client capture and engagement targets
• Meet client sales targets
• Complete delivery photos daily
• Complete daily tasks within the timeframe set
• Manage and audit virtual catalogue to make sure it represents current stock holdings
  

Benefits

• Competitive basic salary
• Pension and life assurance
• Enviable discounts
• RetailTrust support
• And so much more!
  

If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.
We Are One
For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism