Client Operations Manager / Account Manager - Contracts

We are working with a leading Executive coaching firm, based in the stunning area of Knightsbridge, looking for a Clients Operations Manager.

You will be part of an exciting company amongst a varied and supportive team.

This role is perfect for a highly organised, efficient and forward-thinking individual who feels confident feel confident understanding basic contract and legal terms and using them in negotiations.

If that's you then APPLY NOW!

JOB TITLE: Clients Operations Manager

JOB TYPE: Full-time, Permanent

COMPANY TYPE: Executive Coaching firm

SALARY: £45,000-£50,000 per annum

HOURS: Monday to Friday, 9:00am - 5:30pm (Hybrid working, 1 day from home during probation, 2 days after)

LOCATION: Knightsbridge, London

CULTURE: Fast-paced environment with a passionate team!

Responsibilities/Duties

Contract Management and Client Set-up:

• Creating and sending Agreements to Clients and ensuring they are signed and returned before work begins
• Responding and negotiating with any comments or queries on these Terms and Conditions
• Reading, negotiating and returning NDAs, master agreements, terms of business, contract renewals or any other contractual issues with clients - and ensuring these terms are understood and maintained within the company
• Dealing with vendor set-up and client due diligence requests
• Completing any RFPs or Tenders

Client Relationship Management:

• Being the main point of contact for any client requests that come into the company
• Keeping clients updated at agreed intervals and ensuring all of their databases are kept up to date
• Liaising with respective Account Managers regularly to complete client requests and ensure the client receives the best possible service
• Creating and sending proposals, making sure the content and pricing is optimised
• Following up on any outstanding/overdue quotes, proposals, POs etc
• Supporting the start of the client 'lifecycle', including coordination of client briefings, introductory chemistry meetings and follow up for coach selection

Internal Contract and Client Management:

• Maintaining internal client and contract databases
• Working with the Operations Director to ensure all policies, procedures, professional codes of conduct, memberships, insurance renewals and cyber security certificates are up to date
• Keeping the Accounts Department updated on any invoicing or payment terms changes

Skills and experience:

• Experience reviewing contracts and an understanding of basic legal terms
• Comfortable with negotiating prices and numerical data
• Proactive approach to task prioritisation
• Competent with all Microsoft Office packages
• Excellent standard of written English
• Confident and professional communicator with all levels of seniority

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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