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SalaryWe are currently seeking a highly organized, full-time Senior Client Operations Lead to join our esteemed Consultancy client. You will play a pivotal role in fostering and enhancing client relationships on a global scale. Your primary focus will be within the Client Growth team, reporting directly to Partnerships Director, overseeing the day-to-day operations of client projects both externally and internally.
WE ARE LOOKING FOR:
Minimum of 10 years' experience in:
- Project management in a client-facing capacity and/or
- Client relationship management or account management, preferably handling multiple clients simultaneously.
Seniority: This position will serve as the most senior member of the operations team.
Experience handling projects of significant scale (valued up to £1m) with high-profile global clients.
Demonstrated ability to manage clients on both tactical and strategic levels, including leading complex projects and implementing new processes or strategies to enhance client experience.
Strong organizational skills and the ability to thrive in a fast-paced environment while managing multiple clients/accounts.
Proven passion for client service and adeptness in managing various stakeholders.
Preferably, candidates will have progressed to a senior level, focusing less on administrative tasks and more on overseeing client projects and leading a team.
Willingness to be hands-on and support as needed, given this is a small team.
*LRA Search is acting as the Recruitment Agency for this role*
