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SalaryAre you a people’s person? Do you have a friendly but professional telephone manner? Want to be part of a team that delivers innovative passenger transport solutions whilst working in a fast paced and dynamic team? Then we want to hear from you!
About the role
As a Transport Support Officer you will be assisting in arranging transport for multiple users across the county, primarily focused on our CallConnect on demand bus service but also provided support to our School Transport service and the administration of ENCTS national scheme for residents across Lincolnshire.
Taking varying calls for all transport related issues within a relaxed but busy office environment, you will be trained with the knowledge required to give the residents of Lincolnshire expert advice on what is available. Working within a hybrid team, learning from and assisting colleagues to deliver an exceptional service to the public of Lincolnshire.
This role will allow some hybrid working but predominantly will be in our offices in Lincoln. Working hours of Monday to Friday 06.30 – 19.00 and Saturday 07.30 – 18.00 on a adhoc rota basis.
About the team
Lincolnshire County Council is transforming its Transport Services Team, and we’re looking for people who want to be a part of our exciting future! It’s a lively, dynamic, and growing team delivering vital services that get the County moving.
Transport Services is part of the Council’s Place Directorate and is responsible for developing and delivering passenger transport solutions across Lincolnshire for more than 20,000 passengers daily.
We enable passengers to travel to and from school and other places of education, for social care reasons and we provide a demand responsive CallConnect bus service to connect communities across the county.
The team also manages the county’s local bus and community transport network, alongside supporting the development of Sustainable Travel.
About Our Offer
Along with a competitive salary we are offering:
- A Contributory pension
- Comprehensive benefits package including excellent discount schemes and cycle to work
- Flexible working policies
- Career progression opportunities
- A generous annual leave entitlement plus the option to buy more
Further details can be found in our Rewards and benefits – Lincolnshire County Council
Hybrid working is a feature of this role. The successful applicant will be required to work in the office alongside the rest of the team for a minimum of 4 days a week, which may be 5 days a week dependent on the demands of the service.
Applications will close on 19/05/24 and interviews will take place WC 03/06/24
For a confidential and informal discussion about the role please contact:
Sally Shear via email sally.shear@lincolnshire.gov.uk
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Please be advised that this position may be subject to a criminal record check.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
